At a Glance
- Tasks: Provide top-notch technical and billing support to customers via phone, email, and chat.
- Company: Join a leading internet provider known for cutting-edge technology and exceptional service.
- Benefits: Enjoy uncapped commission, monthly bonuses, hybrid working, and generous holiday allowance.
- Other info: Dynamic team environment with fun incentives and career growth opportunities.
- Why this job: Make a real difference by helping customers navigate their tech issues and enhancing their experience.
- Qualifications: 1 year of customer support experience and a passion for technology.
The predicted salary is between 24000 - 24000 £ per year.
Customer Support Advisor
£24k Basic Salary + Uncapped Commission + Monthly Bonuses.
- Description
- Customer Support Advisor
- Provide Technical and Billing Support to our Consumer Customers
Average of 20 calls a day.
Our client is currently seeking a dedicated Customer Support Specialist to join their team.
In this role, you will play a crucial part in ensuring our customers receive timely and effective assistance across various channels, including phone, email, live chat, and our ticketing system.
Company Overview
Our client, pride themselves on delivering business-class Internet directly to your home utilising top-tier infrastructure.
Our commitment to excellence is evident in our ownership and operation of state-of-the-art resilient networks at each site we serve.
We ensure that every premise receives unparalleled connectivity, offering synchronous speeds that empower you to fully utilise the digital world at affordable market rates.
With our dedication to providing cutting-edge technology and reliable service, we are your trusted partner in bringing high-quality Internet solutions right to your doorstep
Key Responsibilities
- Respond promptly and courteously to customer inquiries via phone, email, live chat, or our ticketing system.
- Meet and exceed service targets established by the business, ensuring exceptional customer satisfaction.
- Utilise our internal ticketing system to log and manage support requests accurately, adhering to our Quality Framework guidelines.
- Assist customers with technical or billing queries, providing thorough diagnostics and resolving issues promptly.
- Determine and request service credits when applicable, effectively managing customer expectations regarding value and resolution timelines.
- Initiate the addition of charges to customer accounts following fault resolution, if deemed necessary.
- Take ownership of complex issues, managing them through to full resolution while maintaining a positive customer experience and keeping customers informed throughout the process.
- Place orders for replacement routers or equipment, ensure timely fulfilment, and arrange shipment to customers.
- Respond to engineer requests for provisioning and troubleshoot or elevate any errors as needed.
Requirements
- A personable and articulate individual who excels at building rapport with customers and colleagues alike.
- Minimum of 1 year of experience in a customer support role.
- Minimum of 1 year of experience in a technical support role, or a demonstrable background in tech-related interests or education.
Willingness to work in a telephone-based environment on a rotating basis, including weekends and bank holidays.
- Time Management and Organization
- Rewards
- Uncapped Commission + Monthly Bonuses (5% of your basic salary)
- Company Mobile and Laptop
- Hybrid Working ( Work from home 2 days a week )
- Generous 25 days holiday,
- Incentives and team activities ( meals and event days ).
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Customer Support Advisor in Stretford employer: Sales Talent Connect Limited
As a Field Sales Executive, you will thrive in a dynamic and supportive work environment that values your contributions and fosters personal growth. With competitive pay and the opportunity to develop your sales skills through ongoing training, our company is dedicated to empowering employees to achieve their career aspirations while enjoying the flexibility of working in various local communities. Join us and be part of a team that celebrates success and prioritises customer satisfaction.
Contact Details:
Sales Talent Connect Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sales Talent Connect Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sales Talent Connect Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sales Talent Connect Limited:Your cover letter is your chance to shine! Tell us why you want to work at Sales Talent Connect Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sales Talent Connect Limited!
How to prepare for a job interview at Sales Talent Connect Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
