At a Glance
- Tasks: Coordinate telecom orders, ensuring smooth transitions from sale to live service.
- Company: Join Convergence Group, a dynamic and innovative telecom company.
- Benefits: Enjoy 33 days holiday, private medical insurance, and hybrid working.
- Other info: Dog-friendly office and a culture that values curiosity and ownership.
- Why this job: Make a real impact in a fast-paced environment with growth opportunities.
- Qualifications: 1 year telecom provisioning experience and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
At Convergence Group, we’re on a mission to make business connectivity simple - like a true utility - cutting through complexity and putting customers first. As we continue to grow, we’re looking for a Provisioning Coordinator to keep things moving behind the scenes. You’ll be the go-to person making sure orders flow smoothly from sale to live service - connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without a hitch.
The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energized by growth, movement and high standards, it can be deeply rewarding.
Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.
What you’ll be doing as our Provisioning Coordinator
- Keep Orders Moving - take ownership of WAN customer orders - from sales acceptance through service provisioning to live service - ensuring everything is ready for installation and nothing slips through the cracks.
- Keeping Everyone in the Loop - communicate clearly and consistently with customer and stakeholders via Phone, Teams and email - setting expectations and managing risks early.
- Working Across Teams - collaborate with Sales Ops, NOC, Project Management, and suppliers - challenging delays and keeping orders on track.
- Staying on Top of Your Queue - manage your workload effectively, prioritising blocked or at-risk orders to maintain speed, consistency and delivery performance.
- Hitting the right results - consistently deliver against key targets, including >95% of order updates completed on time, and reducing Mean Time to Provide (MTTP).
What we’re looking for
- A minimum of 1 year experience in the provisioning of orders in the telecoms industry - ideally with connectivity such as Ethernet or broadband (i.e. EAD, P2P, FTTP, SoGEA etc)
- Experience working with telecoms suppliers e.g. Openreach, BT Wholesale, Virgin or other ISP/MSP
- Familiarity with order processing
- Strong organisation and time management skills
- Clear and confident communication - comfortable picking up the phone
- High attention to detail and a proactive mindset
- A minimum of 5 GCSE’s including English
- Experience of project coordination (e.g. Prince2) would be a bonus
- Ability to pass BPSS and other clearance checks
What you’ll get
- 33 days holiday (including bank holidays)
- Private medical insurance
- Enhanced pension, income protection & life assurance
- Hybrid working - 3 days a week in the Solihull office
- Dog-friendly office - yes, really
Who are Convergence Group?
At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.
This is more than just a provisioning or coordinator role - it’s your opportunity to make a real difference. If you’re detailed, organised, and passionate about delivering outstanding service, we’d love to hear from you.
£30,000 to £35,000 per year plus additional benefits
Telecom Provisioning Coordinator – Hybrid Role & Impact in Solihull employer: Sales Operations
At Convergence Group, we pride ourselves on fostering a dynamic and ambitious work culture that empowers our employees to thrive in a fast-paced environment. With generous benefits such as 33 days of holiday, private medical insurance, and a hybrid working model, we prioritise employee well-being and growth. Our commitment to innovation and collaboration ensures that every team member has the opportunity to make a significant impact while developing their skills in the ever-evolving telecoms industry.
StudySmarter Expert Advice🤫
We think this is how you could land Telecom Provisioning Coordinator – Hybrid Role & Impact in Solihull
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Convergence Group and their mission. Show them you understand their focus on customer-first connectivity and how you can contribute to that goal.
✨Tip Number 3
Practice your communication skills! Since this role involves keeping everyone in the loop, being clear and confident in your conversations will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Convergence Group.
We think you need these skills to ace Telecom Provisioning Coordinator – Hybrid Role & Impact in Solihull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Provisioning Coordinator role. Highlight your experience in telecoms provisioning and any relevant skills that align with our mission of making business connectivity simple.
Showcase Your Communication Skills:Since clear communication is key in this role, give examples in your application of how you've effectively communicated with teams or customers in the past. We want to see that you can keep everyone in the loop!
Demonstrate Your Organisational Skills:We thrive in a fast-paced environment, so it’s important to show us how you manage your workload. Mention any tools or methods you use to stay organised and prioritise tasks, especially when things get busy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make an impact with us at Convergence Group!
How to prepare for a job interview at Sales Operations
✨Know Your Stuff
Make sure you brush up on your telecoms knowledge, especially around order processing and connectivity types like Ethernet and broadband. Familiarise yourself with the key players in the industry, such as Openreach and BT Wholesale, so you can speak confidently about your experience.
✨Show Your Organisational Skills
Prepare examples that showcase your ability to manage multiple tasks and prioritise effectively. Think of times when you’ve kept projects on track or resolved issues before they escalated. This role is all about keeping orders moving, so demonstrate how you can stay organised under pressure.
✨Communicate Clearly
Practice your communication skills, as this role requires clear and confident interactions with customers and stakeholders. Be ready to discuss how you’ve managed expectations and communicated risks in previous roles. A good example could be a time when you had to pick up the phone to resolve an issue quickly.
✨Embrace the Fast Pace
Convergence Group thrives in a dynamic environment, so be prepared to discuss how you handle change and adapt to new challenges. Share experiences where you’ve thrived in high-pressure situations or contributed to a fast-paced team, showing that you’re excited about growth and evolution.
