At a Glance
- Tasks: Coordinate customer orders and ensure smooth service provisioning from start to finish.
- Company: Join Convergence Group, a dynamic tech company focused on innovative connectivity solutions.
- Benefits: Enjoy 33 days holiday, private medical insurance, and hybrid working options.
- Other info: Dog-friendly office and opportunities for accelerated personal development.
- Why this job: Make a real impact in a fast-paced environment that values growth and innovation.
- Qualifications: 1 year experience in telecoms provisioning and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
At Convergence Group, we’re on a mission to make business connectivity simple - like a true utility - cutting through complexity and putting customers first. As we continue to grow, we’re looking for a Provisioning Coordinator to keep things moving behind the scenes. You’ll be the go-to person making sure orders flow smoothly from sale to live service - connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without a hitch.
What it’s really like here
The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energized by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.
What you’ll be doing as our Provisioning Coordinator
- Keep Orders Moving - take ownership of WAN customer orders - from sales acceptance through service provisioning to live service - ensuring everything is ready for installation and nothing slips through the cracks.
- Keeping Everyone in the Loop - communicate clearly and consistently with customer and stakeholders via Phone, Teams and email - setting expectations and managing risks early.
- Working Across Teams - collaborate with Sales Ops, NOC, Project Management, and suppliers - challenging delays and keeping orders on track.
- Staying on Top of Your Queue - manage your workload effectively, prioritising blocked or at-risk orders to maintain speed, consistency and delivery performance.
- Hitting the right results - consistently deliver against key targets, including >95% of order updates completed on time, and reducing Mean Time to Provide (MTTP).
What we’re looking for
- A minimum of 1 year experience in the provisioning of orders in the telecoms industry - ideally with connectivity such as Ethernet or broadband (i.e. EAD, P2P, FTTP, SoGEA etc)
- Experience working with telecoms suppliers e.g. Openreach, BT Wholesale, Virgin or other ISP/MSP
- Familiarity with order processing
- Strong organisation and time management skills
- Clear and confident communication - comfortable picking up the phone
- High attention to detail and a proactive mindset
- A minimum of 5 GCSE’s including English
- Experience of project coordination (e.g. Prince2) would be a bonus
- Ability to pass BPSS and other clearance checks
What you’ll get
- 33 days holiday (including bank holidays)
- Private medical insurance
- Enhanced pension, income protection & life assurance
- Hybrid working - 3 days a week in the Solihull office
- Dog-friendly office - yes, really
Who are Convergence Group?
At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.
Where A-Players come to make a difference
This is more than just a provisioning or coordinator role - it’s your opportunity to make a real difference. If you’re detailed, organised, and passionate about delivering outstanding service, we’d love to hear from you.
£30,000 to £35,000 per year plus additional benefits
Provisioning Coordinator in Solihull employer: Sales Operations
At Convergence Group, we pride ourselves on fostering a dynamic and ambitious work culture that empowers our employees to thrive in a fast-paced environment. With generous benefits such as 33 days of holiday, private medical insurance, and a dog-friendly office, we prioritise employee well-being while offering exceptional growth opportunities for those eager to make an impact. Join us in Solihull, where your skills will be valued, and your contributions will directly shape the future of business connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Coordinator in Solihull
✨Tip Number 1
Get to know the company inside out! Research Convergence Group's mission and values, and think about how your skills as a Provisioning Coordinator can help them achieve their goals. This will not only boost your confidence but also show them you’re genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone vouch for you can make a huge difference in getting your foot in the door. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 3
Prepare for the interview by practising common questions related to order processing and project coordination. Think of examples from your past experiences that highlight your organisational skills and attention to detail. We want to see how you handle challenges!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a chance to reiterate why you’d be a great fit for the Provisioning Coordinator position.
We think you need these skills to ace Provisioning Coordinator in Solihull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Provisioning Coordinator role. Highlight your experience in telecoms and any relevant order processing skills. We want to see how you connect with our mission of making business connectivity simple!
Showcase Your Communication Skills:Since clear communication is key in this role, give examples of how you've effectively communicated with teams or customers in the past. We love seeing candidates who can keep everyone in the loop and manage expectations like pros!
Demonstrate Your Organisational Skills:We’re looking for someone who can juggle multiple tasks without dropping the ball. Share specific instances where you’ve managed workloads effectively or prioritised tasks to meet tight deadlines. Show us you can keep orders moving smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Sales Operations
✨Know Your Stuff
Make sure you brush up on your knowledge of telecoms provisioning, especially around WAN orders. Familiarise yourself with terms like Ethernet, FTTP, and the suppliers mentioned in the job description. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
Since clear communication is key for this role, prepare examples of how you've effectively communicated with stakeholders in the past. Think about times when you had to manage expectations or resolve issues quickly. Practising these scenarios can help you articulate your experience confidently.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to keep track of orders and deadlines. This will highlight your ability to thrive in a fast-paced environment, which is crucial for the Provisioning Coordinator role.
✨Embrace the Challenge
Convergence Group values curiosity and a proactive mindset. Be prepared to talk about how you handle challenges and adapt to changing priorities. Share examples of how you've navigated complex situations in the past, showing that you're excited about growth and learning in a dynamic environment.
