At a Glance
- Tasks: Ensure smooth order flow from sales to live service, keeping everything on track.
- Company: Join Convergence Group, a dynamic and innovative telecoms company.
- Benefits: Enjoy 33 days holiday, private medical insurance, and hybrid working.
- Other info: Dog-friendly office and a culture that values curiosity and ownership.
- Why this job: Make a real impact in a fast-paced environment with growth opportunities.
- Qualifications: 1 year experience in telecoms provisioning and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
At Convergence Group, we’re on a mission to make business connectivity simple - like a true utility - cutting through complexity and putting customers first. As we continue to grow, we’re looking for a Provisioning Coordinator to keep things moving behind the scenes. You’ll be the go-to person making sure orders flow smoothly from sale to live service - connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without a hitch.
What it’s really like here
The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energized by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.
What you’ll be doing as our Provisioning Coordinator
- Keep Orders Moving - take ownership of WAN customer orders - from sales acceptance through service provisioning to live service - ensuring everything is ready for installation and nothing slips through the cracks.
- Keeping Everyone in the Loop - communicate clearly and consistently with customer and stakeholders via Phone, Teams and email - setting expectations and managing risks early.
- Working Across Teams - collaborate with Sales Ops, NOC, Project Management, and suppliers - challenging delays and keeping orders on track.
- Staying on Top of Your Queue - manage your workload effectively, prioritising blocked or at-risk orders to maintain speed, consistency and delivery performance.
- Hitting the right results - consistently deliver against key targets, including >95% of order updates completed on time, and reducing Mean Time to Provide (MTTP).
What we’re looking for
- A minimum of 1 year experience in the provisioning of orders in the telecoms industry - ideally with connectivity such as Ethernet or broadband (i.e. EAD, P2P, FTTP, SoGEA etc)
- Experience working with telecoms suppliers e.g. Openreach, BT Wholesale, Virgin or other ISP/MSP
- Familiarity with order processing
- Strong organisation and time management skills
- Clear and confident communication - comfortable picking up the phone
- High attention to detail and a proactive mindset
- A minimum of 5 GCSE’s including English
- Experience of project coordination (e.g. Prince2) would be a bonus
- Ability to pass BPSS and other clearance checks
What you’ll get
- 33 days holiday (including bank holidays)
- Private medical insurance
- Enhanced pension, income protection & life assurance
- Hybrid working - 3 days a week in the Solihull office
- Dog-friendly office - yes, really
Who are Convergence Group?
At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.
Where A-Players come to make a difference
This is more than just a provisioning or coordinator role - it’s your opportunity to make a real difference. If you’re detailed, organised, and passionate about delivering outstanding service, we’d love to hear from you.
£30,000 to £35,000 per year plus additional benefits
Provisioning Coordinator employer: Sales Operations
At Convergence Group, we pride ourselves on fostering a dynamic and ambitious work culture that empowers our employees to thrive in a fast-paced environment. With generous benefits such as 33 days of holiday, private medical insurance, and a dog-friendly office, we prioritise employee well-being while offering exceptional growth opportunities for those eager to make an impact. Join us in Solihull, where your skills will be valued, and your contributions will directly shape the future of business connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Coordinator
✨Tip Number 1
Get to know the company inside out! Research Convergence Group's mission and values, and think about how your skills as a Provisioning Coordinator can help them achieve their goals. This will not only boost your confidence but also show them you’re genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having a chat with someone already in the company can give you insider tips and might even lead to a referral. We all know referrals can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to order processing and team collaboration. Think of examples from your past experiences that highlight your organisational skills and attention to detail. We want to see how you handle challenges and keep things moving smoothly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the Convergence Group team. Remember, we love that kind of attitude!
We think you need these skills to ace Provisioning Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Provisioning Coordinator role. Highlight your experience in telecoms and any relevant order processing skills. We want to see how you connect with our mission of making business connectivity simple!
Show Off Your Communication Skills:Since clear communication is key in this role, don’t shy away from showcasing your ability to keep everyone in the loop. Use examples from your past experiences where you’ve effectively communicated with teams or customers to manage expectations.
Demonstrate Your Organisational Skills:We’re looking for someone who can juggle multiple tasks without dropping the ball. In your application, share specific instances where you’ve successfully managed your workload and prioritised tasks to meet tight deadlines.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a real difference at Convergence Group!
How to prepare for a job interview at Sales Operations
✨Know the Company Inside Out
Before your interview, dive deep into Convergence Group's mission and values. Understand their approach to business connectivity and how they prioritise customer satisfaction. This will not only show your genuine interest but also help you align your answers with their goals.
✨Demonstrate Your Organisational Skills
As a Provisioning Coordinator, organisation is key. Be ready to share specific examples from your past experiences where you successfully managed multiple orders or projects. Highlight how you prioritised tasks and ensured timely delivery, as this will resonate well with their high-paced environment.
✨Communicate Clearly and Confidently
Since clear communication is crucial for this role, practice articulating your thoughts succinctly. Prepare to discuss how you've effectively communicated with stakeholders in previous roles, especially when managing risks or delays. This will showcase your ability to keep everyone in the loop.
✨Show Your Proactive Mindset
Convergence Group values a proactive approach. Think of instances where you anticipated potential issues and took steps to mitigate them before they became problems. Sharing these experiences will demonstrate your readiness to thrive in a dynamic and evolving environment.
