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- Tasks: Be the first point of contact for customer enquiries and convert leads into bookings.
- Company: Growing catering and events business specialising in high-quality services.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Ideal for those who thrive in a target-driven environment and enjoy client interaction.
- Why this job: Join a fast-paced team and make a real impact in the events industry.
- Qualifications: Experience in sales or customer service, preferably in hospitality or events.
The predicted salary is between 30000 - 40000 £ per year.
You will be the first point of contact for incoming customer enquiries from platforms such as:
- Bark
- Website enquiries
- Social media (Instagram/Facebook)
- Phone calls
Your role is to qualify leads, understand client needs, provide initial information, and move qualified enquiries toward confirmed appointments or bookings. Some leads are warm leads.
Key Responsibilities- Respond to sales enquiries quickly and professionally
- Ask the right questions to qualify catering and event leads
- Gather event details including guest numbers, venue, budget, and menu requirements
- Follow up warm leads and nurture potential clients
- Schedule consultation calls or tasting appointments
- Maintain lead records and customer notes
- Support quotation preparation and proposal follow-ups
- Help improve conversion rates from enquiry to booking
- Previous experience in sales, customer service, or lead conversion
- Experience in hospitality, catering, events, or luxury services preferred
- Strong written and spoken English
- Confident on WhatsApp, email, phone, and social media messaging
- Ability to build rapport and handle objections professionally
- Organised, proactive, and target‑driven
- Comfortable using CRM systems, spreadsheets, or lead tracking tools
- Knows how to turn enquiries into paying customers
- Understands urgency and customer expectations
- Can represent a premium brand professionally
- Enjoys working in a fast‑paced environment
- Experience with event sales
- Experience with platforms like Bark
- Experience with CRM tools such as HubSpot or Zoho CRM
We are a growing catering and events business specialising in high‑quality private, corporate, and celebration catering. We are looking for an experienced sales and customer service professional who can respond quickly to new enquiries, build trust with clients, and convert leads into booked consultations and confirmed events.
SALES & ENQUIRY COORDINATOR (CATERING & EVENTS) - Island stove - London employer: Sales & Marketing
Contact Detail:
Sales & Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SALES & ENQUIRY COORDINATOR (CATERING & EVENTS) - Island stove - London
✨Tip Number 1
Be quick on the draw! When you get an enquiry, respond as fast as you can. Customers love a speedy reply, and it shows you're keen to help them out.
✨Tip Number 2
Ask the right questions! Get to know what the client really needs by digging into details like guest numbers and budget. This helps you tailor your pitch and makes them feel valued.
✨Tip Number 3
Follow up like a pro! Don’t let warm leads go cold. A quick message or call can make all the difference in turning an enquiry into a booking.
✨Tip Number 4
Keep track of everything! Use CRM tools to stay organised and maintain notes on each lead. This way, you can personalise your approach and improve your chances of closing the deal.
We think you need these skills to ace SALES & ENQUIRY COORDINATOR (CATERING & EVENTS) - Island stove - London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for catering and events shine through! We want to see that you’re excited about the role and ready to engage with clients. A bit of personality can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in sales, customer service, or the hospitality industry. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Sales & Marketing
✨Know Your Platforms
Familiarise yourself with the platforms mentioned in the job description, like Bark and social media channels. Be ready to discuss how you would handle enquiries from each platform and share any relevant experiences you've had.
✨Master the Art of Qualification
Prepare to demonstrate your ability to ask the right questions to qualify leads. Think about specific examples where you successfully gathered event details or turned a warm lead into a booking. This shows you understand the importance of client needs.
✨Showcase Your Communication Skills
Since you'll be interacting with clients via various channels, practice articulating your thoughts clearly. Bring examples of how you've handled objections or built rapport in previous roles, as this will highlight your customer service skills.
✨Be Organised and Proactive
Discuss your experience with CRM systems and how you keep track of leads and customer notes. Share strategies you use to stay organised and proactive in following up with potential clients, as this is crucial for improving conversion rates.