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- Tasks: Be the first point of contact for customer enquiries and convert leads into bookings.
- Company: Growing catering and events business specialising in high-quality services.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Ideal for those who thrive in a target-driven environment and love client interaction.
- Why this job: Join a fast-paced team and make a real impact in the events industry.
- Qualifications: Experience in sales or customer service, preferably in hospitality or events.
The predicted salary is between 30000 - 40000 £ per year.
You will be the first point of contact for incoming customer enquiries from platforms such as:
- Bark
- Website enquiries
- Social media (Instagram/Facebook)
- Phone calls
Your role is to qualify leads, understand client needs, provide initial information, and move qualified enquiries toward confirmed appointments or bookings. Some leads are warm leads.
Key Responsibilities- Respond to sales enquiries quickly and professionally
- Ask the right questions to qualify catering and event leads
- Gather event details including guest numbers, venue, budget, and menu requirements
- Follow up warm leads and nurture potential clients
- Schedule consultation calls or tasting appointments
- Maintain lead records and customer notes
- Support quotation preparation and proposal follow-ups
- Help improve conversion rates from enquiry to booking
- Previous experience in sales, customer service, or lead conversion
- Experience in hospitality, catering, events, or luxury services preferred
- Strong written and spoken English
- Confident on WhatsApp, email, phone, and social media messaging
- Ability to build rapport and handle objections professionally
- Organised, proactive, and target‑driven
- Comfortable using CRM systems, spreadsheets, or lead tracking tools
- Knows how to turn enquiries into paying customers
- Understands urgency and customer expectations
- Can represent a premium brand professionally
- Enjoys working in a fast‑paced environment
- Experience with event sales
- Experience with platforms like Bark
- Experience with CRM tools such as HubSpot or Zoho CRM
We are a growing catering and events business specialising in high‑quality private, corporate, and celebration catering. We are looking for an experienced sales and customer service professional who can respond quickly to new enquiries, build trust with clients, and convert leads into booked consultations and confirmed events.
SALES & ENQUIRY COORDINATOR (CATERING & EVENTS) - Island stove - London employer: Sales & Marketing
Contact Detail:
Sales & Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SALES & ENQUIRY COORDINATOR (CATERING & EVENTS) - Island stove - London
✨Tip Number 1
Be quick on the draw! When you get an enquiry, respond as fast as you can. Customers love speedy replies, and it shows you're keen to help them out.
✨Tip Number 2
Ask the right questions! Get to know what the client really needs by digging into details like guest numbers and budget. This helps you tailor your pitch and makes them feel valued.
✨Tip Number 3
Follow up on warm leads! Don’t let those potential clients slip away. A friendly nudge can make all the difference in turning an enquiry into a booking.
✨Tip Number 4
Use our website to apply! We’re always on the lookout for passionate individuals who can help us grow. Show us what you've got and let's make some magic happen together!
We think you need these skills to ace SALES & ENQUIRY COORDINATOR (CATERING & EVENTS) - Island stove - London
Some tips for your application 🫡
Be Quick and Professional: When you're responding to enquiries, speed is key! Make sure your written application reflects your ability to respond quickly and professionally, just like you would in the role. Show us that you can handle customer queries with ease.
Ask the Right Questions: In your application, highlight your knack for asking the right questions. This shows us you understand how to qualify leads and gather essential details. Use examples from your past experiences to demonstrate this skill.
Show Your Organisational Skills: We love a candidate who can keep things organised! In your written application, mention any tools or methods you use to stay on top of tasks. This will reassure us that you can maintain lead records and customer notes effectively.
Express Your Passion for Customer Service: Let your enthusiasm for customer service shine through in your application. Share stories that illustrate how you've built rapport with clients and handled objections. We want to see that you genuinely enjoy helping customers!
How to prepare for a job interview at Sales & Marketing
✨Know Your Platforms
Familiarise yourself with the platforms mentioned in the job description, like Bark and social media channels. Understand how they work and how to engage with potential clients effectively. This will show your interviewer that you’re proactive and ready to hit the ground running.
✨Master the Art of Qualification
Prepare to discuss how you would qualify leads during the interview. Think about the right questions to ask to gather essential details like guest numbers and budget. Demonstrating your ability to understand client needs will highlight your sales acumen.
✨Showcase Your Communication Skills
Since you'll be handling enquiries through various channels, practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've successfully communicated with clients in the past, whether via email, phone, or social media.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage your time and keep track of leads. Mention any CRM tools you’ve used and how you maintain lead records. Showing that you’re organised and proactive will reassure them that you can handle a fast-paced environment.