At a Glance
- Tasks: Coordinate unforgettable events and manage enquiries for meetings and private occasions.
- Company: St. James's Hotel and Club, a luxurious venue steeped in British heritage.
- Benefits: 50% off F&B for friends and family, TFL travel card, and 28 days annual leave.
- Other info: Opportunities for continuous training and career growth in a prestigious hotel.
- Why this job: Join a passionate team and create exceptional guest experiences in a vibrant environment.
- Qualifications: Experience in hospitality or events, strong organisational skills, and a proactive sales mindset.
The predicted salary is between 30000 - 40000 € per year.
Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique.
We are looking for a passionate and organised Meetings & Events Coordinator to join our Sales & Marketing team at St.James's Hotel and Club. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment and enjoys creating exceptional guest experiences. Working closely with the Director of Sales, Food & Beverage team, Reservations, Revenue and wider hotel operations, you will play a key role in coordinating memorable events and driving meetings and events revenue across both corporate and social markets.
About the Role
As Meetings & Events Coordinator, you will be the main point of contact for all event and group enquiries, ensuring a seamless journey from initial enquiry through to event delivery and post-event follow-up. You will coordinate private dining, meetings, corporate events, and social occasions while identifying opportunities to maximise revenue through upselling and tailored event enhancements. This role offers excellent development opportunities, including future involvement in proactive event sales activity.
Key Responsibilities
- Manage enquiries for private events, meetings, and group accommodation bookings
- Prepare proposals, quotations, contracts, and event documentation
- Conduct venue show rounds and client site visits
- Coordinate all event details with operational departments to ensure flawless delivery
- Prepare detailed function sheets, menus, place cards, and event materials
- Monitor and respond promptly to enquiries from online platforms
- Support proactive sales activity to drive meetings and events revenue
- Build relationships with local businesses and generate new business opportunities through telesales and networking
- Prepare invoicing details and support payment follow-up procedures
- Conduct post-event follow-up calls to gather feedback and encourage repeat business
- Produce weekly sales, forecasting, and pipeline reports
- Attend daily operational and commercial meetings
- Maintain strong communication with all hotel departments to ensure excellent guest experiences
Who We Are Looking For
- Passionate about hospitality and guest service
- Highly organised with exceptional attention to detail
- Confident managing multiple priorities in a busy environment
- Commercially aware with a proactive sales mindset
- Professional, personable, and confident communicating with clients
- Motivated to achieve targets and contribute to business growth
Skills & Experience
- Previous experience in Meetings & Events, Sales, Hospitality or Hotel Operations preferred
- Strong administrative and organisational skills
- Excellent verbal and written English communication skills
- Confident using Microsoft Office (Word, Excel, Outlook & PowerPoint)
- Experience using Opera PMS is advantageous
- Ability to work collaboratively across departments
- Flexibility to attend client visits, showcases, and occasional external events
What We Offer
- 50% off from room and F&B outlets for friends and family
- Continuous training and development for all staff of all levels
- TFL monthly travel card for zone 1 -2 paid after successful completion of probation
- Staff meals provided on shift
- Discretionary service charge
- Laundry service for all formal uniform
- Introduce a friend scheme
- Employee Assistance Programme
- Full-time employees are entitled to 28 days of annual leave per year, inclusive of public and bank holidays. This entitlement increases by one day every two holiday years, up to a maximum of 36 days, in recognition of long service.
If you are enthusiastic, detail-focused, and passionate about delivering exceptional events, we would love to hear from you.
Meeting and Events Coordinator in London employer: Sales & Marketing
St. James's Hotel and Club is an exceptional employer that offers a unique blend of British heritage and contemporary luxury in the heart of Mayfair. With a strong commitment to employee development, staff enjoy continuous training opportunities, generous leave policies, and a supportive work culture that values passion for hospitality. The hotel's elegant environment and focus on creating memorable guest experiences make it an inspiring place for those looking to thrive in the Meetings & Events sector.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Events Coordinator in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality scene. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for hospitality shine through. Share your ideas on creating memorable events and how you can contribute to their legacy.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels and venues you admire, like St. James's Hotel and Club, and express your interest in joining their team. A personal touch can make all the difference.
✨Tip Number 4
Follow up! After interviews or networking events, send a quick thank-you note. It shows your professionalism and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
We think you need these skills to ace Meeting and Events Coordinator in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality shine through in your application. We want to see how much you love creating exceptional guest experiences, so share any relevant stories or experiences that highlight your passion!
Be Organised:As a Meetings & Events Coordinator, organisation is key! Make sure your application is well-structured and free of errors. A tidy application reflects your attention to detail, which is super important for this role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for at St. James's Hotel and Club.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Sales & Marketing
✨Know Your Venue
Before the interview, take some time to research St. James's Hotel and Club. Familiarise yourself with its history, unique offerings, and the type of events they host. This will not only show your genuine interest but also help you tailor your responses to align with their values.
✨Showcase Your Organisational Skills
As a Meetings and Events Coordinator, organisation is key. Prepare examples from your past experiences where you successfully managed multiple events or projects simultaneously. Highlight your attention to detail and how you ensured everything ran smoothly.
✨Demonstrate Your Sales Mindset
Since the role involves driving revenue through upselling and tailored event enhancements, be ready to discuss your approach to sales. Share specific strategies you've used in the past to increase bookings or enhance client experiences, showcasing your proactive sales mindset.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in coordinating events and how you would handle them. This will demonstrate your ability to think on your feet and ensure flawless delivery.
