At a Glance
- Tasks: Provide admin, customer service, and sales support across our exciting theme park.
- Company: Join Fantasy Island Resort, Lincolnshire’s top family theme park with thrilling attractions.
- Benefits: Enjoy free rides, discounts, wellbeing resources, and a vibrant social calendar.
- Other info: Great opportunities for personal growth in a dynamic environment.
- Why this job: Be part of a fun family atmosphere where every day is different and exciting!
- Qualifications: Organised, proactive, and confident in communicating with customers.
The predicted salary is between 25000 - 32000 £ per year.
About the Role
Join us at Fantasy Island Resort, Lincolnshire’s leading family theme park! Our resort is home to over 30 exciting rides and attractions, two of the UK’s tallest roller coasters, captivating live entertainment, and Europe’s largest 7‑day market. Alongside our breathtaking 40‑acre attraction, we also operate two caravan parks and a modern short‑stay holiday park with luxury lodges.
The role requires you to provide administrative, customer service and sales support across Fantasy Island, Skegness Pier and wider group businesses, helping ensure the smooth day‑to‑day running of operations. The role will mainly involve handling customer enquiries, supporting office administration, following internal processes, assisting with sales enquiries and supporting reporting and research tasks. This role requires someone who is organised, proactive, confident communicating with customers and able to manage multiple tasks in a busy environment.
Key Responsibilities
- Answer customer enquiries across phone, email and social media channels
- Order and manage office stationery and supplies
- Follow and manage internal processes including:
- Group and party bookings
- Customer complaints and feedback
- Influencer booking administration
- Sponsorship and donation processing
- Update and maintain marketing content across websites, digital platforms and promotional materials, ensuring information is accurate and up to date.
- Support sales activity by following up leads, responding to enquiries and helping convert bookings.
- Assist with data collection, reporting, customer feedback analysis and basic market research.
- Maintain accurate records and ensure information is logged correctly across systems.
- Provide administrative support for Mellors Group event projects, including preparing and distributing market trader contracts, coordinating communication with stakeholders and suppliers, taking notes and tracking actions from meetings and calls, and assisting with wider project administration.
- Provide administrative and ad‑hoc support across Fantasy Island, Skegness Pier and wider group businesses as required.
Benefits
- Life Assurance cover, including:
- 24/7 access to a virtual GP and advanced nurse practitioners.
- Children's mental health support.
- Second medical opinion on diagnosis and treatment.
- Support with long‑term health conditions.
- Wellbeing resources.
- Financial and legal information support.
- Regular reward and incentive schemes.
- 25% employee discount on food and beverage.
- FREE rides and attraction access (T&Cs apply).
- FREE onsite parking.
- Access to the company pension scheme.
- A vibrant social calendar and staff events.
Why Join Fantasy Island?
At Fantasy Island Resort, you’re not just joining a team, you’re becoming part of a family dedicated to fun, entertainment, and exceptional guest experiences. If you’re looking for a role where every day feels different and exciting, this could be the perfect opportunity for you!
Compensation: Competitive salary
Business Support Coordinator in Skegness employer: Sales & Marketing - Monthly - FIL
At Fantasy Island Resort, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued as part of our family. With competitive benefits including life assurance, mental health support, and free access to our thrilling rides, we offer a dynamic environment that encourages personal growth and development. Join us in Skegness, where each day brings new excitement and opportunities to create unforgettable experiences for our guests.
Contact Details:
Sales & Marketing - Monthly - FIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Coordinator in Skegness
✨Tip Number 1
Get to know the company! Before your interview, dive into Fantasy Island's vibe. Check out their social media and website to understand their culture and values. This will help you connect during the chat and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your skills match the job description, especially around customer service and organisation. Confidence is key!
✨Tip Number 3
Be ready to showcase your multitasking skills! Think of examples from your past where you juggled multiple tasks successfully. This role is all about managing various responsibilities, so highlight your experience in this area.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Business Support Coordinator in Skegness
Some tips for your application 🫡
Show Your Organisational Skills:In your application, make sure to highlight your organisational skills. We want to see how you manage multiple tasks and keep everything running smoothly, just like we do at Fantasy Island!
Be Proactive in Your Approach:Don’t just wait for things to happen; show us how you take initiative! Whether it’s handling customer enquiries or supporting sales activities, we love candidates who are proactive and ready to jump in.
Communicate Clearly:Since this role involves a lot of communication with customers and team members, make sure your application reflects your ability to communicate clearly and confidently. We’re all about creating great experiences for our guests!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Let’s make this happen together!
How to prepare for a job interview at Sales & Marketing - Monthly - FIL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Coordinator. Familiarise yourself with the key tasks like handling customer enquiries and supporting sales activity. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires someone who is organised and can manage multiple tasks, be ready to share examples from your past experiences where you've successfully juggled various responsibilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Brush Up on Customer Service Scenarios
Customer service is a big part of this job, so prepare for questions about how you would handle specific customer situations. Think about times when you've dealt with complaints or feedback and how you resolved them. This will show that you can communicate confidently and effectively with customers.
✨Be Ready to Discuss Teamwork
As you'll be working closely with different teams and stakeholders, be prepared to talk about your experience in collaborative environments. Share examples of how you've contributed to team projects or supported colleagues, as this will demonstrate your ability to work well within the Fantasy Island family.
