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- Tasks: Provide on-site IT support and manage the IT Service Desk for local employees.
- Company: Join a dynamic technology company with a focus on growth and support.
- Benefits: Enjoy competitive medical and dental insurance, plus a supportive work culture.
- Why this job: Make a real difference by helping colleagues with their tech challenges every day.
- Qualifications: 2–5 years of IT support experience and strong troubleshooting skills required.
- Other info: Great opportunity for personal and professional growth in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
A technology company is looking for an IT Support Analyst to provide on-site technical support in their Solihull office. This role involves delivering high-quality IT support to local employees and managing the IT Service Desk.
Candidates should have 2–5 years of IT support experience, solid skills in Windows and macOS environments, and strong troubleshooting abilities.
The position offers competitive benefits, including medical and dental insurance, as well as a supportive work culture focused on personal and professional growth.
On-Site IT Support Analyst — Grow with Global IT Team employer: sales-i, A SugarCRM Company
Contact Detail:
sales-i, A SugarCRM Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Analyst — Grow with Global IT Team
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We all know that real-life scenarios can pop up, so practice explaining your thought process clearly and confidently.
✨Tip Number 3
Showcase your passion for IT! During interviews, share examples of how you've gone above and beyond in previous roles. This will help us see your commitment to delivering high-quality support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace On-Site IT Support Analyst — Grow with Global IT Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, especially in Windows and macOS environments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the On-Site IT Support Analyst role and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to mention your soft skills too! Communication and teamwork are key in our supportive work culture, so let us know how you’ve excelled in these areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at sales-i, A SugarCRM Company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS environments. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with the Company
Research the technology company and its culture. Understanding their values and how they support personal and professional growth can help you tailor your answers and demonstrate that you're a good fit for their team.
✨Prepare for Service Desk Scenarios
Think about common issues that might come up on an IT Service Desk. Prepare to explain how you would handle various situations, from simple password resets to more complex hardware failures, showcasing your ability to deliver high-quality support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
