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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer engagement and drive retention strategies.
- Company: Join a global SaaS organisation with a vibrant office in Sheffield City Centre.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact by leading a high-performing team focused on customer success.
- Qualifications: Experience in Retentions or Renewals with strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
This is an excellent opportunity to lead an established customer-facing team focused on delivering measurable customer value, strengthening engagement, and driving long-term customer retention and renewals. We are delighted to be recruiting for a Retention & Renewals Manager on behalf of a global SaaS organisation with their Head Office in Sheffield City Centre.
The Opportunity
You will inherit a high-performing team, maintaining momentum while embedding a proactive, value-led approach to customer engagement. The role combines strong people leadership with commercial awareness, ensuring customers fully adopt solutions, recognise ongoing value, and successfully renew.
Key Responsibilities
- Lead, coach and develop a customer-facing team (c.10-15 people)
- Drive proactive customer engagement focused on adoption, retention and renewals
- Own renewal planning, retention strategy, and churn risk mitigation
- Establish clear coaching rhythms and performance expectations
- Use customer insight and data to improve engagement and outcomes
- Collaborate cross-functionally with Sales, Product, Marketing and Support teams
About You
- Candidates must come from a Retentions or Renewals background
- Proven experience leading customer-facing teams within Retention, Renewals, Customer Success or Account Management environments
- Strong coaching and leadership capability with a structured management approach
- Experience driving customer engagement and long-term retention strategies
- Commercially aware with strong ownership of renewal performance
- Comfortable working in a fast-paced, evolving environment
- Able to build trust, maintain high standards and lead with a customer-first mindset
Package
- Very Competitive
- Hybrid working
- Sheffield city centre location
- 12-month fixed-term contract (maternity cover)
Retentions And Renewals Manager in Sheffield employer: Sales Force 10 Recruitment
Contact Detail:
Sales Force 10 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions And Renewals Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in retention or renewals. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer engagement and retention strategies. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've coached teams to improve customer retention and drive renewals. This will highlight your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Retentions And Renewals Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Retentions and Renewals Manager role. Highlight your experience in leading customer-facing teams and any specific achievements in retention strategies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your leadership style aligns with our values. Be sure to mention any relevant experience that showcases your ability to drive renewals and retention.
Showcase Your Data Skills: Since data plays a big role in improving customer outcomes, make sure to include examples of how you've used customer insights to drive engagement in your application. We love candidates who can blend commercial awareness with analytical skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sales Force 10 Recruitment
✨Know Your Numbers
Make sure you come prepared with data and metrics that showcase your past successes in retention and renewals. This could include percentage increases in customer retention rates or successful strategies you've implemented. It shows you're results-driven and understand the importance of measurable outcomes.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team. Think about specific examples where you've coached team members to success or improved team performance. Highlighting your leadership style will demonstrate your capability to manage the high-performing team you'll inherit.
✨Understand the Customer Journey
Familiarise yourself with the customer lifecycle and how it relates to retention and renewals. Be prepared to discuss how you would enhance customer engagement at each stage. This shows that you have a proactive mindset and are focused on delivering value to customers.
✨Cross-Functional Collaboration
Think about how you've worked with other departments like Sales, Product, and Marketing in the past. Be ready to share examples of how collaboration has led to better customer outcomes. This will highlight your ability to work in a fast-paced environment and your understanding of the bigger picture.