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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer engagement and drive retention strategies.
- Company: Global SaaS organisation based in Sheffield City Centre.
- Benefits: Competitive salary, hybrid working, and a vibrant city centre location.
- Other info: 12-month maternity cover with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by leading a high-performing team focused on customer success.
- Qualifications: Experience in Retentions or Renewals with strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
This is an excellent opportunity to lead an established customer-facing team focused on delivering measurable customer value, strengthening engagement, and driving long-term customer retention and renewals.
We are delighted to be recruiting for a Retention & Renewals Manager on behalf of a global SaaS organisation with their Head Office in Sheffield City Centre.
The Opportunity
You will inherit a high-performing team, maintaining momentum while embedding a proactive, value-led approach to customer engagement. The role combines strong people leadership with commercial awareness, ensuring customers fully adopt solutions, recognise ongoing value, and successfully renew.
Key Responsibilities
- Lead, coach and develop a customer-facing team (c.10–15 people)
- Drive proactive customer engagement focused on adoption, retention and renewals
- Own renewal planning, retention strategy, and churn risk mitigation
- Establish clear coaching rhythms and performance expectations
- Use customer insight and data to improve engagement and outcomes
- Collaborate cross-functionally with Sales, Product, Marketing and Support teams
About You
- Candidates must come from a Retentions or Renewals background
- Proven experience leading customer-facing teams within Retention, Renewals, Customer Success or Account Management environments
- Strong coaching and leadership capability with a structured management approach
- Experience driving customer engagement and long-term retention strategies
- Commercially aware with strong ownership of renewal performance
- Comfortable working in a fast-paced, evolving environment
- Able to build trust, maintain high standards and lead with a customer-first mindset
Package
- Very Competitive
- Hybrid working
- Sheffield city centre location
- 12-month fixed-term contract (maternity cover)
Retentions and Renewals Manager employer: Sales Force 10 Recruitment
Contact Detail:
Sales Force 10 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions and Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want you to show how your experience in retention and renewals aligns with their goals. Tailor your answers to highlight your leadership skills and customer-first mindset.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your strategies for driving customer engagement and retention, as these are key for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Retentions and Renewals Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Retentions and Renewals Manager role. Highlight your experience in leading customer-facing teams and any specific achievements in retention strategies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your background aligns with our needs. Be sure to mention your leadership style and how you’ve driven success in previous roles.
Showcase Your Data Skills: Since data-driven decisions are key in this role, don’t forget to mention any experience you have with customer insights and analytics. We love seeing how you've used data to improve engagement and retention outcomes in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Sales Force 10 Recruitment
✨Know Your Numbers
Before the interview, brush up on key metrics related to retention and renewals. Be ready to discuss how you've used data to drive customer engagement and reduce churn in your previous roles. This shows you understand the commercial side of the position.
✨Showcase Your Leadership Style
Prepare examples that highlight your coaching and leadership capabilities. Think about specific instances where you've developed a team or improved performance. This will demonstrate your ability to lead the high-performing team they'll expect you to manage.
✨Understand the Company’s Value Proposition
Research the SaaS organisation thoroughly. Understand their products, customer base, and what makes them unique. Being able to articulate how you can enhance customer value and drive renewals will set you apart from other candidates.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, think of examples where you've successfully collaborated with sales, marketing, or support. Highlighting your ability to work cross-functionally will show you're a team player who can drive results across the board.