Customer Service Representative

Sales Business School is dedicated to helping individuals and organisations improve their sales performance through practical training, coaching, and modern sales strategies. We focus on delivering high-quality learning experiences that support professional growth and long-term business success.

Role Overview

We are looking for a professional and customer-focused Customer Service Advisor to join our team. In this role, you will be responsible for supporting clients and learners throughout their experience with Sales Business School. You will help answer enquiries, resolve issues, and ensure that every client interaction is handled with care, professionalism, and efficiency.

This role is ideal for someone who enjoys helping people, communicating clearly, and providing a positive customer experience.

Key Responsibilities

• Respond to customer enquiries via email, phone, and digital communication platforms
• Provide accurate information about Sales Business School programs, services, and processes
• Support clients with course enrolment, scheduling, and general account queries
• Resolve customer concerns in a professional and timely manner
• Maintain accurate records of customer interactions in the CRM system
• Work collaboratively with sales, marketing, and training teams to ensure a smooth customer journey
• Escalate complex issues when necessary and follow up to ensure resolution
• Contribute to improving customer support processes and client satisfaction

Skills and Experience

• Strong communication and interpersonal skills
• Ability to listen actively and respond with empathy and professionalism
• Good organisational and time management skills
• Comfortable using CRM systems and online communication tools
• Problem-solving mindset with attention to detail

What We Offer

• Opportunities for professional development and training
• Supportive and collaborative team environment
• Flexible working arrangements where possible
• Opportunity to contribute to a growing education and training business

Equal Opportunity Statement

Sales Business School is committed to building an inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds and make employment decisions based on skills, experience, and potential.