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For Companies At a Glance
- Tasks: Deliver exceptional customer support via phone, email, and social media.
- Company: Join a dynamic team in Leeds City Centre focused on ethical service.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and building lasting relationships.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
- Other info: Collaborate with teams to enhance customer experience in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Leeds City Centre
Employment Type: Full-time
About the Role
We are seeking a customer-focused Customer Service Advisor to deliver exceptional, ethical, and solutions-driven support. This role emphasizes professional communication, honest problem-solving, and long-term relationship building—fully aligned with LinkedIn’s Code of Conduct and professional community values.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, chat, or social platforms
- Provide accurate, transparent, and timely information about products, services, and policies
- Resolve customer issues with empathy, professionalism, and integrity
- Escalate complex concerns appropriately while maintaining accountability
- Maintain detailed and accurate records in customer management systems
- Collaborate with internal teams to improve customer experience and service quality
- Uphold confidentiality and protect customer data at all times
Required Qualifications
- Strong verbal and written communication skills
- Customer-centric mindset with a commitment to ethical service delivery
- Ability to handle challenging situations calmly and respectfully
- Strong organizational and time-management skills
Preferred Qualifications
- Familiarity with CRM or customer support platforms (e.g., Zendesk, Salesforce, HubSpot)
- Experience in service, education, SaaS, or professional environments
Customer Service Advisor employer: Sales Business School
Contact Detail:
Sales Business School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenging situations.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your commitment to customer service. Share specific examples of how you've gone above and beyond for customers in the past. We love seeing that passion for helping others!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, just like we do with our customers!
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and qualifications mentioned in the job description. Show us how your skills align with what we're looking for—this will definitely catch our eye!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sales Business School
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they align with ethical practices. This will help you demonstrate that you're not just a good fit for the role, but also for the company's culture.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to handle inquiries professionally.
✨Prepare for Problem-Solving Scenarios
Think of challenging situations you've faced in previous roles and how you resolved them. Be ready to discuss these scenarios during the interview, focusing on your empathetic approach and commitment to finding solutions. This will highlight your problem-solving skills and customer-centric mindset.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM platforms like Zendesk or Salesforce, be sure to mention it. If not, do a bit of research to understand how these tools work. Showing that you're proactive about learning can impress interviewers and demonstrate your readiness for the role.
