At a Glance
- Tasks: Support sales activities, manage customer enquiries, and maintain records.
- Company: Join a specialist paint manufacturer in Burnham-on-Crouch with a strong reputation.
- Benefits: Enjoy free parking, 20 days holiday, company pension, and a Christmas shutdown.
- Why this job: Be part of a close-knit team, enhance your skills, and provide excellent customer service.
- Qualifications: Excellent communication skills, multitasking ability, and good computer skills are essential.
- Other info: Experience with Sage is a plus but not required; apply now!
The predicted salary is between 22700 - 33600 £ per year.
Our client is a specialist paint manufacturer based in Burnham-on-Crouch. The company is looking for a confident and experienced Sales Administrator to provide administrative support for the company's sales activities.
You will be responsible for promoting a professional image and ensuring that excellent customer service is provided at all times. This position requires you to work on your own initiative as part of a close-knit team, reporting directly to the directors.
This is an office based, customer focused role that is both proactive and reactive. You will be dealing with sales enquiries via the telephone and email, including managing the company correspondence and general customer information. You will be responsible for taking orders over the telephone and providing product information and quotations.
What will your role look like?
- Receive purchase orders from customers and the sales team and route to the appropriate member of staff.
- Advise customers of lead times or other order/product information as appropriate.
- Promote and advertise company products over the phone and/or through written and electronic correspondence.
- Answer the telephone and give information to callers or route calls to appropriate members of staff.
- Deal with customer service complaints in accordance with company policy and maintain records for quality control and improvement purposes.
- Greet visitors in a professional manner, directing them to the relevant department or member of staff.
- Design, produce and maintain sales support information using word processing software.
- Produce or assist with any required correspondence.
- Produce and maintain both existing customer and potential customer records.
- Gather competitor information and keep all information organised, maintained and readily available.
- Compose and type routine correspondence.
- Organise and maintain all correspondence in accordance with company guidelines.
- Produce self-correspondence and some limited typing duties for the general office.
- Assist with in-house printing of labels.
Are you the right person for the job?
- A calm and pleasant telephone manner.
- Excellent communication skills are essential.
- Be flexible with the ability to multitask - the role offers lots of variety on a day-to-day basis.
- Be able to plan your own workload.
- Be able to work within a team.
- Good computer skills, with a high level of competence in Word, Excel and Outlook.
- Experience using Sage would be beneficial but not essential.
What can you expect in return?
- Free Parking
- 20 days holiday + bank holidays
- Company Pension
- Death in Service
Our client is closed for the Christmas shutdown and will return on the 2nd of January. If you feel you have the relevant skills and experience - please apply now!
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Sales Administrator employer: Salem Area Chamber of Commerce
Contact Detail:
Salem Area Chamber of Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what they offer will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves a lot of phone interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills. Be prepared to discuss how you manage multiple tasks and prioritise your workload, as this is crucial for a Sales Administrator role.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. This will prepare you for potential questions about dealing with customer complaints or inquiries during the interview.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration. Emphasise your communication skills, ability to multitask, and any experience with customer service or using software like Word, Excel, and Outlook.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, such as handling customer enquiries or managing orders.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully dealt with customer complaints or provided excellent service in previous roles. This will demonstrate your suitability for the customer-focused nature of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Sales Administrator.
How to prepare for a job interview at Salem Area Chamber of Commerce
✨Showcase Your Communication Skills
As a Sales Administrator, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common interview questions and prepare to discuss how you've effectively communicated with customers in the past.
✨Highlight Your Multitasking Abilities
This role requires juggling various tasks simultaneously. Be ready to share examples of how you've successfully managed multiple responsibilities in previous positions. Use specific scenarios to illustrate your organisational skills and flexibility.
✨Familiarise Yourself with the Company
Research the paint manufacturer and understand their products and market position. This knowledge will not only impress the interviewers but also help you tailor your responses to show how you can contribute to their sales activities.
✨Prepare for Customer Service Scenarios
Since the role involves handling customer enquiries and complaints, think of examples where you've resolved issues or provided exceptional service. Be prepared to discuss your approach to maintaining a professional image and ensuring customer satisfaction.