Customer Services Assistant

Customer Services Assistant | Tamar Bridge, Plymouth | Part Time | £16,595 – 17,688 per annum, based on a 24-hour week

Tamar Bridge and Torpoint Ferry Joint Committee (TBTF) seek to appoint a Customer Services Assistant to join the team at the Tamar Bridge.

This is an exciting opportunity for a confident individual with good communication skills, with the ability to prioritise varying workloads in a dynamic environment, to provide excellent customer service support.

Are you the right person for the job?

In the first instance, you must be able to demonstrate:

• NVQ level 3 in Customer Service or equivalent, or relevant experience
• Good levels of literacy and numeracy
• Interpersonal skills dealing with customers, suppliers and colleagues
• Excellent communication skills
• Exceptional customer service skills
• Ability to multi-task, organise and prioritise varying workloads
• Ability to write clear and accurate reports, letters to customers and other correspondence

Experience Of

• Working in a customer service environment
• Maintaining/developing systems for record keeping/filing, both electronically and paper-based
• Processing and accounting for customer payments
• Handling cash
• Working with confidential and sensitive information

What will your role look like?

• Ensuring high levels of customer service and support are available to our TamarTag electronic tolling scheme and its 58,000 registered account holders
• Setting up of new electronic tolling accounts using a dedicated computer system, reviewing toll violation records, monitoring active, dormant & suspended accounts
• Filing documentation, either manually or electronically
• Receiving and processing payments for new and established tag accounts, direct debit requests, along with BACS or standing orders payments received.
• Daily reconciliation of credit/debit card income and performing end of day balancing
• Financial administration associated with the tolls taken by booth operators
• Respond promptly to all emails and postal requests/enquiries daily

What can you expect in return?

• Regular pay award for all employees negotiated by the National Joint Council (NJC)
• Local Government Pension Scheme – employer and employee contributions
• A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract, plus public/bank holidays
• Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
• 24/7 access to the Employee Assistance Programme for you and your family
• Access to a Bike2work scheme
• Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
• Learning and Development Opportunities

Closing date: 9:00 am on 23rd June 2025

It is anticipated that interviews will take place w/c 30th June 2025

What\’s next? It\’s easy! Click “APPLY” now! We can\’t wait to hear from you!

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