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- Tasks: Join us as a Customer Service / Bookkeeper, managing accounts and supporting clients daily.
- Company: We're a tech-savvy accounting firm known for excellent client service and steady growth.
- Benefits: Enjoy a competitive salary, company pension, paid holidays, and a casual dress code.
- Other info: Opportunities for ongoing learning and development await you!
- Why this job: Grow your skills in a supportive environment while making a real impact on clients' businesses.
- Qualifications: 2+ years in bookkeeping and customer service; cloud accounting software experience preferred.
The predicted salary is between 16667 - 22222 £ per year.
Our client is a forward-thinking accounting firm dedicated to leveraging the latest technology to streamline operations and elevate client services. With a strong reputation for excellent client service, fuelling steady growth and an expanding client base, they are now seeking an experienced Customer Service / Bookkeeper to join their team. This is a fantastic opportunity to grow your skills and advance your career within a supportive, welcoming, and friendly environment.
Are you the right person for the job?
- Minimum of 2 years' experience in bookkeeping and customer service
- Experience in a small firm of Chartered Accountants (preferred) or in the Business Services/Advisory sector
- Strong knowledge of VAT, payroll, and self-assessment
- Confident with cloud accounting software (Xero, QuickBooks highly desirable)
- Excellent communication and organisational skills
- A proactive and customer-focused mindset
- Skilled at managing multiple projects simultaneously, prioritising tasks effectively, and meeting tight deadlines without compromising on quality
What will your role look like?
- Provide bookkeeping and support services to a wide range of clients
- Manage accounts payable and ensure timely invoice processing
- Run monthly payroll and handle VAT returns and self-assessments
- Prepare monthly reconciliations and assist with management reporting
- Use and advise on cloud accounting software (Xero, QuickBooks)
- Respond to client queries with professionalism and clarity
- Support clients with software implementation and training
- Collaborate with internal teams and help streamline workflows
- Stay current on accounting trends and software updates
What can you expect in return?
- Competitive salary, based on your experience
- Company pension scheme
- Paid holidays
- Casual dress code
- Supportive, professional, and friendly working environment
- Opportunities for ongoing learning and development
What's next? It's easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Customer Service / Bookkeeper employer: Salem Area Chamber of Commerce
Contact Detail:
Salem Area Chamber of Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Bookkeeper
✨Tip Number 1
Familiarise yourself with the specific cloud accounting software mentioned in the job description, like Xero and QuickBooks. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in managing multiple projects and meeting tight deadlines. Prepare examples of how you've successfully prioritised tasks in previous roles, as this is a key requirement for the position.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that illustrate your proactive approach to client queries. This will help convey your customer-focused mindset, which is essential for this role.
✨Tip Number 4
Stay updated on the latest accounting trends and software updates. Mentioning any recent developments or changes in the industry during your conversation can demonstrate your commitment to continuous learning and professional growth.
We think you need these skills to ace Customer Service / Bookkeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in bookkeeping and customer service. Emphasise your familiarity with cloud accounting software like Xero or QuickBooks, as well as your knowledge of VAT and payroll.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive mindset and excellent communication skills. Mention specific examples from your past roles that demonstrate your ability to manage multiple projects and meet tight deadlines.
Highlight Relevant Experience: In your application, clearly outline your minimum of 2 years' experience in bookkeeping and customer service. If you have worked in a small firm of Chartered Accountants or the Business Services/Advisory sector, make sure to mention this.
Show Enthusiasm for Learning: Express your eagerness to stay current on accounting trends and software updates. Mention any ongoing learning or development initiatives you have participated in, as this aligns with the company's supportive environment.
How to prepare for a job interview at Salem Area Chamber of Commerce
✨Showcase Your Experience
Make sure to highlight your minimum of 2 years' experience in bookkeeping and customer service. Be prepared to discuss specific examples from your previous roles, especially if you've worked in a small firm of Chartered Accountants or in the Business Services/Advisory sector.
✨Demonstrate Software Proficiency
Since the role requires confidence with cloud accounting software like Xero and QuickBooks, be ready to talk about your experience with these tools. If possible, bring examples of how you've used them to improve efficiency or solve problems in past positions.
✨Emphasise Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively managed client queries in the past, ensuring professionalism and clarity. You might even want to role-play a common client scenario to demonstrate your approach.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage multiple projects and meet tight deadlines. Think of specific instances where you successfully prioritised tasks and maintained quality under pressure, as this will show your proactive and customer-focused mindset.