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- Tasks: Manage CRM systems, handle office admin, and oversee debt collection.
- Company: Join a dynamic company focused on customer service and operational efficiency.
- Benefits: Enjoy competitive salary, pension scheme, free parking, and full training.
- Why this job: Great opportunity for growth in a supportive team environment with a focus on efficiency.
- Qualifications: High customer service skills, attention to detail, and familiarity with CRM systems required.
- Other info: Flexible part-time options available; immediate start for the right candidate.
The predicted salary is between 20000 - 24000 £ per year.
Our client is looking for a highly organised and motivated individual to take on a dynamic role that combines CRM management, office administration, and debt collection. This is an excellent opportunity for someone looking to grow within a company that values customer service and operational efficiency.
Please note: This role could also be offered as a part-time position or job share, making it suitable for two people to split the responsibilities.
Are you the right person for the job?
- High customer service skills and a desire to help
- Excellent attention to detail and the ability to solve problems
- Familiarity with CRM systems and a willingness to learn new tools
- Experience with credit control processes
- A drive for paperless operations and organisational efficiency
- Proficiency in Microsoft Word, Excel, and Teams
- A team player attitude who can also work independently
What will your role look like?
- CRM Management: Using the CRM system to manage customer accounts, raise tickets, and schedule future deliveries
- Administration: General office administration, including maintaining clean and organised records (both digital and physical), and ensuring adherence to job KPIs
- Debt Collection: Handling credit control processes, managing overdue payments, and communicating with customers to collect debts when required
- Managing incoming calls and customer queries, directing them as necessary
- Assisting in a collaborative team environment to ensure smooth daily operations
What can you expect in return?
- Competitive salary
- Company Pensions and a company perk scheme are available
- Free parking with a security camera cover
- Full training on the CRM system, both in-house and external
- Opportunities for professional growth and development within the company
Interview Process
The interview process consists of two stages before an offer is made, if successful. The first stage is a 15-20 minute telephone interview, followed by a 30-minute in-person interview as the second stage. Feedback will only be provided for candidates who attend the in-person interview.
Our client requires both a CV and a cover letter for your application. The position is available immediately for the right candidate.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
CRM & Company Administrator employer: Salem Area Chamber of Commerce
Contact Detail:
Salem Area Chamber of Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Company Administrator
✨Tip Number 1
Familiarise yourself with common CRM systems before the interview. Understanding how these tools work will not only boost your confidence but also show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This will demonstrate your ability to maintain high customer service standards, which is crucial for this role.
✨Tip Number 3
Practice articulating your problem-solving skills. Think of specific instances where you've identified issues and implemented solutions, as this will be key in showcasing your attention to detail and organisational efficiency.
✨Tip Number 4
Prepare questions about the company's approach to debt collection and CRM management. This shows your genuine interest in the role and helps you understand how you can contribute to their operational efficiency.
We think you need these skills to ace CRM & Company Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM management, office administration, and debt collection. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills such as customer service excellence and attention to detail, and provide examples of how you've successfully used these skills in previous roles.
Showcase Your Technical Skills: Emphasise your proficiency in Microsoft Word, Excel, and Teams, as well as any experience with CRM systems. If you're willing to learn new tools, mention this to show your adaptability.
Prepare for Interviews: Since the interview process includes both a telephone and an in-person interview, practice common interview questions related to CRM management and customer service. Be ready to discuss your problem-solving abilities and how you handle debt collection.
How to prepare for a job interview at Salem Area Chamber of Commerce
✨Showcase Your CRM Knowledge
Make sure to highlight any experience you have with CRM systems during the interview. If you're familiar with specific tools, mention them and express your eagerness to learn new ones. This will demonstrate your readiness for the role.
✨Emphasise Customer Service Skills
Since the role values high customer service skills, prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will show that you understand the importance of customer satisfaction.
✨Demonstrate Attention to Detail
Be ready to discuss situations where your attention to detail made a difference. Whether it was in administration or managing records, providing concrete examples will illustrate your capability in this area.
✨Prepare for Team Dynamics
As a team player who can also work independently, think of examples that showcase your ability to collaborate effectively. Discuss how you've contributed to team success while also managing your own responsibilities.