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For Companies At a Glance
- Tasks: Support the People team with onboarding, employee queries, and HR processes.
- Company: Join SaleCycle, a leading tech company helping brands optimise online conversions since 2010.
- Benefits: Enjoy flexible hybrid working, 25 days leave, life insurance, and a monthly social fund.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and employee well-being.
- Qualifications: CIPD Level 3 or equivalent experience; strong communication and organisational skills required.
- Other info: We celebrate diversity and support adjustments for interview processes.
The predicted salary is between 30000 - 42000 £ per year.
Location: Gateshead, hybrid working
Reporting to: Head of People
About Us: SaleCycle powers campaigns for some of the world’s most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You’ll find our HQ in the North East of England, founded in 2010, but since then, we’ve been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn’t be possible without our people—that’s why they’re at the heart of everything we do.
Our Values
- Continuous Innovation: Collaborate, innovate, and celebrate!
- Premium Execution: Excellence Delivered Every Time!
- High Curiosity: Embrace your inner child—ask why and listen!
- Proactive Collaboration: United, we work together and lead the way!
- Ultimate Passion: Infuse passion into every action!
Job Summary
We are looking for a highly organised, proactive, and solutions-focused People Operations Coordinator to support our People team. This role plays a vital part in delivering high-quality administrative and coordination support, ensuring smooth people operations and an outstanding employee experience. The ideal candidate will have a keen eye for detail, a passion for process improvement, and a positive, can-do attitude. This is an exciting opportunity for someone who thrives in a fast-paced, dynamic environment and is eager to contribute to an inclusive, high-performance culture.
Key Responsibilities
- Onboarding & Employee Experience: Own the full onboarding process, including creating contracts and offer letters, managing pre-boarding, and ensuring a seamless and engaging experience for new hires.
- Employee Support & HR Processes: Serve as the first point of contact for employee queries, providing timely and helpful responses. Ensure smooth execution of key HR processes (e.g., parental leave, job changes) and maintain up-to-date policies and documents.
- HR Systems & Data Management: Maintain accurate records in HR systems (HiBob and TeamTailor platforms), ensuring GDPR compliance and data integrity. Support in generating reports and insights to drive data-informed decisions.
- Process Improvement & Operational Excellence: Continuously seek opportunities to enhance and streamline People Operations processes, ensuring efficiency, clarity, and an employee-first approach.
- People Strategy & Projects: Contribute to key People initiatives and projects, collaborating cross-functionally to enhance employee engagement, development, and retention.
- Company Culture & Events: Be an advocate for SaleCycle’s values by supporting the planning and coordination of company-wide events and initiatives that foster a positive workplace culture.
- HR Compliance & Case Support: Assist in performance, disciplinary, and grievance processes by preparing documentation and taking meeting notes as needed.
- Recruitment Support: Assist with recruitment activities, including posting job openings, screening CVs, scheduling interviews, and initiating background checks.
- Payroll & Benefits Administration: Provide support in processing monthly payroll and managing employee benefits to ensure a seamless experience.
- Health & Safety: Support work health and safety matters, ensuring compliance and a safe working environment for all employees.
- People Team Support: Other ad-hoc activities and projects to assist the team, where required.
Essential Skills & Experience
- CIPD Level 3 qualification or equivalent experience.
- Excellent communication and interpersonal skills, with the ability to build strong relationships across all levels.
- Highly organised, with strong time management skills and attention to detail.
- Proactive, adaptable, and self-motivated, able to manage multiple priorities and deadlines.
- Strong problem-solving mindset, eager to embrace change and improve working methods.
- Experience handling documentation, data entry, or coordinating processes in a professional environment.
Nice to Have
- Experience working within a small People (HR) team.
- Experience working in a fast-paced tech environment.
- Strong technical skills, including HRIS experience (preferably HiBob) and process improvement capabilities.
- Knowledge of people management fundamentals and employment law best practices.
Perks & Benefits
- Flexible hybrid working
- 25 days annual leave + public holidays + your birthday off + increase holidays for length of service
- Employee Assistance Program (EAP), including 24/7 GP access
- Life Insurance, 4x annual salary
- Up to 5% matched pension contribution (salary sacrifice scheme)
- Tech & Cycle to Work salary sacrifice schemes
- Annual company meet-up
- Monthly social fund
- Bonus schemes for innovation, new business, and employee referrals
- Enhanced parental leave
- Volunteering Days
- Long Service Awards
- Free parking at the office
- Annual training budget
- Office snacks
Hiring Process
- Initial Screening
- Deep Dive Interview
- Final Interview
Support & Equal Opportunities
If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age.
Interested? Apply now! We’d love to hear from you! If you’re excited about this opportunity and want to be part of a fast-moving, innovative team, apply today. As part of our recruitment process, successful candidates are subject to a DBS check. This cost is covered by SaleCycle.
People Operations Coordinator employer: Salecycle
Contact Detail:
Salecycle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Coordinator
✨Tip Number 1
Familiarise yourself with SaleCycle's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially around innovation and collaboration.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple priorities in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is crucial for the People Operations Coordinator position.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn to gain insights into their experiences at SaleCycle. This can provide you with valuable information to tailor your approach and demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare to discuss process improvement ideas during your interview. Think about specific examples from your past where you've identified inefficiencies and implemented solutions, as this aligns perfectly with the role's focus on operational excellence.
We think you need these skills to ace People Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the People Operations Coordinator role. Focus on your organisational skills, attention to detail, and any experience in HR processes or systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people operations and your understanding of SaleCycle's values. Mention specific examples of how you've contributed to employee experiences or process improvements in previous roles.
Highlight Relevant Qualifications: If you have a CIPD Level 3 qualification or equivalent experience, make sure to mention it prominently. Also, include any technical skills related to HRIS systems like HiBob, as these are valuable for the role.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully handled challenges in previous positions. This could include streamlining processes or improving employee engagement, which aligns with the responsibilities of the role.
How to prepare for a job interview at Salecycle
✨Understand the Company Culture
Before your interview, take some time to research SaleCycle's values and culture. Familiarise yourself with their commitment to well-being, growth, and innovation. This will help you align your answers with what they value most in their employees.
✨Showcase Your Organisational Skills
As a People Operations Coordinator, being organised is key. Prepare examples from your past experiences that demonstrate your ability to manage multiple priorities and maintain attention to detail. Highlight any specific tools or methods you use to stay organised.
✨Prepare for HR Process Questions
Expect questions related to HR processes, such as onboarding, employee support, and compliance. Brush up on your knowledge of these areas and be ready to discuss how you've handled similar tasks in previous roles.
✨Demonstrate a Proactive Mindset
SaleCycle values proactive collaboration and continuous improvement. Be prepared to share instances where you've identified opportunities for process enhancement or taken initiative to solve problems. This will show that you're not just reactive but also forward-thinking.
