At a Glance
- Tasks: Lead a team to deliver exceptional guest service in a vibrant restaurant.
- Company: Join Sale e Pepe, an iconic Italian restaurant in Knightsbridge.
- Benefits: Enjoy competitive salary, staff meals, discounts, and career progression.
- Other info: Supportive environment with ongoing training and development opportunities.
- Why this job: Be part of a rich heritage and make memorable dining experiences.
- Qualifications: Experience in hospitality with strong leadership and communication skills.
As a Head Waiter, you will play a key role in supporting the management team with the smooth running of service. You will lead by example, ensuring guests receive professional, attentive, and warm hospitality from arrival to departure. You will support the wider waiting team, help maintain high service standards, and ensure the restaurant floor operates efficiently during busy services. This is an excellent opportunity for a hospitality professional with strong service experience and natural leadership skills. We are now looking for an experienced and confident Head Waiter to join our front-of-house team and help lead service standards on the floor.
Key Responsibilities
- Deliver exceptional guest service in line with Sale e Pepe standards
- Support the Restaurant Manager and senior team in the day-to-day running of service
- Lead and guide Waiters, Commis Waiters, and runners during service
- Ensure guests are welcomed, seated, and looked after professionally
- Take orders accurately and confidently, including food, wine, and drinks
- Maintain strong menu knowledge and communicate recommendations clearly
- Ensure tables are set, cleared, and maintained to a high standard
- Handle guest requests and feedback in a professional and positive manner
- Support training and development of junior team members
- Maintain cleanliness, organisation, and presentation of the restaurant floor
Qualifications
- Previous experience as a Head Waiter, Senior Waiter, or experienced Waiter in a quality restaurant
- Passion for hospitality and delivering excellent guest experiences
- Strong communication and leadership skills
- Confident, professional, and well presented
- Good knowledge of food, wine, and restaurant service standards
- Ability to work well under pressure in a fast-paced environment
- Positive attitude and strong team spirit
- Organised, reliable, and guest-focused
- Must have the right to live and work in the UK
If you are passionate about hospitality and ready to take the next step in your front-of-house career, we would love to hear from you.
Sale e Pepe Knightsbridge is one of London's most iconic Italian restaurants, proudly serving authentic Italian hospitality since 1974. Known for its warm service, vibrant atmosphere, and timeless Italian cuisine, Sale e Pepe continues to offer guests a memorable dining experience in the heart of Knightsbridge.
Benefits
- Competitive salary
- Staff meals while on duty
- Employee dining discounts across Thesleff Group venues
- Ongoing training and development opportunities
- Career progression within a growing hospitality group
- Supportive and inclusive working environment
- The opportunity to be part of an iconic London restaurant with a rich heritage
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Head Waiter/ess - London in City of Westminster employer: Sale E Pepe
At The Langham, London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates luxury hospitality and fine dining. As a Senior Sommelier, you will not only enjoy competitive salaries and monthly service charges but also benefit from comprehensive training and career development opportunities within one of London's most prestigious dining establishments. Join our passionate team and immerse yourself in an environment where your expertise in Italian wines will be valued and nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/ess - London in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sale E Pepe. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sale E Pepe
Don't be shy about reaching out to Sale E Pepe directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter/ess - London in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sale E Pepe and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sale E Pepe
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
