Head Host/Hostess - London

Head Host / Hostess - La Terrazza at Sale e Pepe Mare La Terrazza at Sale e Pepe Mare brings the elegance and warmth of the Italian Riviera to the heart of London. Located within The Langham, one of the world's most iconic luxury hotels, La Terrazza offers guests an exceptional al fresco dining experience throughout the summer, combining outstanding food, refined cocktails, and genuine Italian hospitality in a beautiful outdoor setting. We are looking for an experienced and charismatic Head Host / Hostess to become the welcoming face of La Terrazza. This is an outstanding opportunity for a Head Host / Hostess who thrives in a premium hospitality environment and understands that the guest experience begins long before the first dish reaches the table. This role will initially focus on La Terrazza and may transfer to the main restaurant during low season. What We Offer Private Medical Insurance 10 days fully paid sick leave 28 days annual leave Pension Scheme Career progression within one of London's fastest-growing hospitality groups 50% discount across our restaurants when dining with family and friends Ongoing learning and professional development A supportive, people-focused culture Staff events and team celebrations The Role As our Head Host / Hostess, you will take ownership of the guest arrival experience, ensuring every visitor receives a warm, professional and memorable welcome. Working closely with the Restaurant Manager and reservations team, you will oversee the reception desk, manage guest flow, maximise table utilisation and set the tone for an exceptional dining experience. The Head Host / Hostess will also act as a role model for the wider front-of-house team, demonstrating impeccable standards of service, organisation and hospitality. Responsibilities Welcome every guest with confidence, warmth and professionalism Manage reservations and walk-in guests efficiently Coordinate table allocations to maximise covers whilst maintaining an exceptional guest experience Liaise closely with the restaurant management and floor teams throughout service Handle guest enquiries and special requests with care and attention Build genuine relationships with returning guests and recognise VIPs Resolve guest concerns calmly and professionally Support and mentor junior hosts where required Ensure the reception area is always immaculate and reflects our luxury standards About You You are an experienced Head Host / Hostess who genuinely enjoys creating memorable first impressions. You will have: Previous experience as a Head or Senior Host, Host or Hostess within a premium restaurant or luxury hotel Outstanding communication and interpersonal skills A naturally warm, confident and engaging personality Excellent organisational and multitasking abilities Experience using reservation systems such as OpenTable or similar A calm approach under pressure Impeccable personal presentation A genuine passion for luxury hospitality and guest service If you are an experienced Head Host / Hostess looking to join one of London's most exciting hospitality groups, we would love to hear from you. At Thesleff Group, we believe our greatest strength is our people. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive, regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We recruit based on talent, potential and passion for hospitality, and we welcome applications from all backgrounds.