Host/ess - London

Host/ess - Sale e Pepe Knightsbridge Sale e Pepe Knightsbridge is a London institution, proudly welcoming generations of guests and lovers of traditional Italian hospitality since 1974. Located just moments from Sloane Street, Harrods, and Harvey Nichols, the restaurant is known for its vibrant atmosphere, familiar faces, timeless Italian cuisine, and warm, attentive service. We are now looking for a friendly, confident, and professional Host/ess to join our front-of-house team. The Role As a Host/ess, you will be the first and last point of contact for our guests and play a key role in creating a warm and memorable dining experience. You will be responsible for welcoming guests, managing reservations and table allocations, supporting the smooth flow of service, and ensuring every guest receives the highest level of hospitality from the moment they arrive. This is an excellent opportunity for someone who is passionate about hospitality, enjoys working with people, and is looking to develop their career within an ambitious and growing restaurant group. Key Responsibilities Welcome and greet guests warmly and professionally Manage reservations, guest enquiries, and table allocations efficiently Coordinate with the restaurant management and floor team to ensure a smooth flow of service Escort guests to their tables and provide a polished and friendly introduction to the restaurant Maintain excellent knowledge of reservations, VIP guests, special occasions, and guest preferences Answer telephone, email, and in-person enquiries in a professional manner Manage waiting guests and communicate expected waiting times clearly Maintain the reception and entrance area to a high standard at all times Build positive relationships with guests and help create a personalised dining experience Handle guest requests and feedback professionally and efficiently Support the wider front-of-house team when required Maintain and follow Sale e Pepe service and presentation standards About You Previous experience as a Host/ess or in a similar front-of-house role within a quality, fast-paced restaurant Friendly, personable, and confident with a natural passion for hospitality Excellent communication and interpersonal skills Impeccable attention to detail Well presented with a professional and positive attitude Strong organisational skills and the ability to manage multiple priorities Calm and composed when working under pressure Comfortable engaging with a wide range of guests Strong sense of ownership and responsibility within your role Good spoken and written English Willingness to learn and develop within the team Ambitious and motivated to progress your career within hospitality Must have the right to live and work in the UK What We Offer Salary of up to 15 per hour 28 days paid holiday per year Pension scheme, including employer contributions Free meals while on duty 50% employee dining discount when visiting with family and friends Career progression within a fast-growing restaurant group Internal training and career development Supportive and people-focused working culture Fantastic staff events The opportunity to work within one of London's most iconic Italian restaurants Job Type: Full-time, Permanent Equal Opportunities Sale e Pepe is an equal opportunities employer committed to creating a diverse and inclusive workplace. We welcome applications from all suitably qualified candidates regardless of race, colour, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy and maternity, age, disability, nationality, or any other legally protected characteristic. If you are a warm, personable, and professional Host/ess who loves hospitality, people, and food, and you are looking to develop your career within a passionate and successful team, we would love to hear from you.