At a Glance
- Tasks: Welcome guests, manage bookings, and promote spa treatments in a vibrant environment.
- Company: Join the prestigious Harbour Hotels, known for luxury and stunning locations.
- Benefits: Enjoy discounts on spa treatments, food, and hotel stays, plus health support.
- Other info: Great career progression opportunities and unique training provided.
- Why this job: Be part of a chic spa experience and make guests feel special every day.
- Qualifications: Friendly personality; experience with spa systems is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
The role is for a Spa Receptionist, with 2-4 days a week available. Shift times are: 6:45am-2:15pm or 2pm-9pm.
As Spa Receptionist, your duties will include:
- Welcoming guests and members to the spa
- Making spa bookings
- Upselling treatments and spa products
- Show rounds
- Cashing up
- General day-to-day spa reception duties
You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.
Welcome to the award-winning Salcombe Harbour Hotel & Spa, recognised as one of the most desirable waterside hotels in the UK and the premier address on the south coast. A multi-million pound refurbishment has created a chic new luxury spa hotel on the edge of Salcombe Estuary, complete with a coastal retreat spa, private cinema, waterside restaurant with wide outdoor terraces and dedicated wedding venue; all taking in the panoramic vista, overlooking one of the most dramatic coastlines in the UK.
What’s in it for you:
- Discounted room rates for all Crew, across all Harbour Hotels
- 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
- 25% discount on food and drink in our 16 buzzy bars and destination restaurants
- Mental health and wellbeing support, for you and your immediate family
- 24/7 GP services, for you and your immediate family
- Bespoke nutrition & fitness advice for all Crew
- Group Life Cover
- Group and hotel based incentive schemes
- Opportunity to attend our annual black tie Harbour Heroes awards
- Excellent progression opportunities within Harbour Hotels
- Individual and bespoke career and progression pathways
- Unique on-the-job training and development with an opportunity for internal promotions within the group
- Meals included whilst on duty
- Competitive salary across all roles
- Sophisticated & unique uniforms designed for Harbour Hotels
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We look forward to hearing from you!
Spa Receptionist in Salcombe employer: Salcombe Harbour Hotel
Harbour Hotels is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee wellbeing. With stunning locations like the award-winning Salcombe Harbour Hotel & Spa, employees enjoy unique benefits such as discounted spa treatments, competitive salaries, and tailored career progression opportunities, all while working in a luxurious environment that inspires personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Salcombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Harbour Hotels and their unique offerings. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your friendly personality and passion for service excellence make you the perfect fit for the Spa Receptionist role.
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the luxury brand of Harbour Hotels.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spa Receptionist in Salcombe
Some tips for your application 🫡
Show Your Personality:As a Spa Receptionist, your friendly and outgoing nature is key! Make sure your CV and cover letter reflect your personality. We want to see that passion for service excellence shine through!
Tailor Your Application:Don’t just send the same CV everywhere. Tailor it to highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do at Harbour Hotels.
Highlight Relevant Experience:If you've got any experience with spa reservation systems or customer service, make sure to mention it! Even if you haven't worked in a spa before, any related experience can be a plus. We’re keen on seeing how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Salcombe Harbour Hotel
✨Know the Spa Inside Out
Before your interview, take some time to research the spa and its offerings. Familiarise yourself with the treatments, products, and any unique features of the HarSPA brand. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Show Off Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Practice showcasing your friendly and outgoing personality during the interview. Use examples from past experiences where you provided excellent customer service or handled challenging situations with grace.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult guest or how you would upsell a treatment. Prepare specific examples that highlight your skills and experience related to these scenarios, so you can answer confidently.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, reflecting the luxurious environment of Harbour Hotels. A polished appearance will demonstrate your understanding of the spa's standards and your commitment to the role.
