At a Glance
- Tasks: Welcome guests, manage bookings, and provide exceptional service in a spa environment.
- Company: Join a friendly team at Harbour Hotels, known for its supportive culture.
- Benefits: Enjoy discounts on treatments, food, and health services, plus career progression opportunities.
- Other info: Flexible career pathways and recognition through exciting awards.
- Why this job: Be part of a vibrant team and enhance guest experiences in a luxurious setting.
- Qualifications: A friendly personality and passion for service; training provided for all skill levels.
The predicted salary is between 20000 - 25000 £ per year.
We have a superb opportunity for a Spa Receptionist to join our friendly team.
Responsibilities
- Welcome guests and members to the spa.
- Process spa bookings and manage reservations.
- Upsell treatments and spa products.
- Conduct show‑rounds for guests.
- Handle cash transactions and close out daily receipts.
- Perform general day‑to‑day reception duties including spa cleaning.
Requirements
- Friendly and outgoing personality with a passion for service excellence.
- Knowledge of spa reservation systems is a distinct advantage, but not essential; full training will be provided.
- Eligibility to work in the UK or holding a valid UK work permit/visa.
- Transport to the spa is essential for this role.
Benefits
- Discounted room rates for all crew across Harbour Hotels.
- 25% discount on HarSPA and Temple Spa treatments across 11 spas.
- 25% discount on food and drink in 16 bars and destination restaurants.
Health & Wellbeing
- Mental health and wellbeing support for you and your immediate family.
- 24/7 GP services for you and your immediate family.
- 30‑minute complimentary treatment each month.
- Group life cover.
Reward & Recognition
- Group and hotel‑based incentive schemes.
- Opportunity to attend the annual black‑tie Harbour Heroes awards.
Development
- Excellent progression opportunities within Harbour Hotels.
- Individual and bespoke career and progression pathways.
- On‑the‑job training and development with opportunities for internal promotions.
The usual bits: Meals available whilst on duty. Sophisticated & unique uniforms designed for Harbour Hotels.
Spa Concierge & Guest Experience Specialist in Salcombe employer: Salcombe Harbour Hotel
Harbour Hotels is an exceptional employer, offering a vibrant work culture where service excellence is at the heart of everything we do. As a Spa Concierge & Guest Experience Specialist, you will enjoy numerous benefits including generous discounts on treatments and dining, comprehensive health and wellbeing support, and tailored career progression opportunities within our expanding hotel group. Join us in a role that not only values your contributions but also invests in your personal and professional growth in a stunning spa environment.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Concierge & Guest Experience Specialist in Salcombe
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with all the treatments and products we offer. This way, when you chat with guests, you can confidently upsell and make their experience even better.
✨Tip Number 2
Practice your people skills! Being friendly and outgoing is key in this role. Try role-playing with friends or family to boost your confidence in welcoming guests and handling inquiries.
✨Tip Number 3
Don’t underestimate the power of a good first impression! Dress smartly and maintain a positive attitude. Remember, you’re the face of the spa, so let your personality shine through!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who are genuinely interested in joining our team, so make sure to showcase your passion for service excellence.
We think you need these skills to ace Spa Concierge & Guest Experience Specialist in Salcombe
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your friendly and outgoing personality. This role is all about service excellence, so let that shine through in your writing.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Highlight any relevant experience or skills that match what we're looking for, especially if you've got any knowledge of spa reservation systems!
Be Clear and Concise:Keep it simple! We appreciate clarity, so make sure your application is easy to read. Use bullet points if necessary to break down your experience and skills, making it easier for us to see why you'd be a great fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Salcombe Harbour Hotel
✨Know the Spa Inside Out
Before your interview, take some time to research the spa and its services. Familiarise yourself with the treatments offered and any unique features of the spa. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Show Off Your People Skills
As a Spa Concierge & Guest Experience Specialist, your personality is key! Be prepared to demonstrate your friendly and outgoing nature during the interview. Share examples of how you've provided excellent service in the past, and don’t forget to smile – it goes a long way!
✨Practice Upselling Techniques
Since upselling treatments and products is part of the role, think about how you would approach this in a friendly manner. Prepare a few scenarios where you successfully upsold something in a previous job or even role-play with a friend to get comfortable with the idea.
✨Ask Thoughtful Questions
At the end of the interview, have a couple of thoughtful questions ready to ask. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're genuinely interested and helps you assess if the spa is the right fit for you.
