At a Glance
- Tasks: Deliver exceptional front-of-house services and support residents during the night shift.
- Company: Exciting residential development in Manchester City Centre with a focus on customer care.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a dynamic team and enjoy a vibrant work environment.
- Why this job: Be the friendly face that makes residents feel at home and valued.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Reports To: Assistant Building Operations Manager
Location: On-Site – Manchester City Centre
Purpose of the Role
To deliver exceptional Front of House services at a new residential development during night shift, acting as the first point of contact for residents and visitors and upholding the highest standards of professionalism and customer care.
Key Responsibilities
- Greet residents and visitors, handling general enquiries and resolving issues promptly.
- Respond to unforeseen cleaning needs (e.g. spills or accidents) in communal areas.
- Manage parcel handling: receive, store and distribute deliveries and registered post in line with company protocols.
- Provide utility metre readings for all properties on request.
- Handover shift information clearly to incoming staff, briefing them on events and outstanding tasks.
- Control key distribution to contractors and authorised personnel, maintaining accurate records.
- Facilitate access for service providers (utility companies, refuse collection, maintenance teams).
- Support the Housekeeping and Leisure teams with cleaning or assistance duties as required.
General Enquiries
- Respond professionally to resident enquiries, complaints and requests.
- Enter and maintain accurate resident data in the site app.
- Coordinate and schedule maintenance work.
- Manage bookings for shared amenities via the site app.
Security
- Monitor CCTV and alarm systems throughout each shift.
- Screen visitors, guests and contractors to verify authorisation; report any suspicious activity to management.
Customer Liaison & Events Support
- Assist residents with booking communal amenities and events.
- Prepare and set up communal spaces (e.g. residents’ lounge) for events.
- Coordinate with the wider site team to ensure seamless resident experiences.
- Manage site-app communications and announcements.
Required Skills & Attributes
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving and crisis-management abilities.
- Effective time-management and organisational skills.
- Self-motivation with the ability to work independently and follow direction.
- Meticulous attention to detail and commitment to outstanding customer service.
Technical Knowledge
- Familiarity with on-site building systems, facilities and basic maintenance procedures.
- Understanding of Health & Safety protocols.
Personal Profile
Qualifications
- Essential: Strong foundational education.
- Desirable: First Aid training; Health & Safety qualification; Customer Service certification.
Experience
- Desirable: Previous customer-service role in residential property or similar environment.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with property-management systems.
Attitude & Approach
- Positive, friendly and professional demeanour.
- Enthusiastic about supporting others and achieving high standards.
- Proactive, solution-oriented mindset.
- Flexible team player, willing to assist across departments as needed.
If you excel at creating warm, efficient front-of-house experiences and take pride in delivering premium service, we’d love to hear from you.
Guest Services Associate (Night Shift) in Manchester employer: Salboy
Join a dynamic team in the heart of Manchester City Centre, where your expertise as an Experienced Property Sales Consultant will be valued and rewarded. With a competitive salary structure that includes incentives and uncapped commission, we foster a collaborative work culture that encourages personal growth and professional development. Our commitment to excellence and innovation in property sales ensures that you will thrive in an environment that not only supports your ambitions but also celebrates your successes.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Associate (Night Shift) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salboy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salboy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Services Associate (Night Shift) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salboy:Your cover letter is your chance to shine! Tell us why you want to work at Salboy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salboy!
How to prepare for a job interview at Salboy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
