Job Title: Guest Services Associate (Night Shift)
Reports To: Assistant Building Operations Manager
Location: On-Site – Manchester City Centre
Purpose of the Role
To deliver exceptional Front of House services at a new residential development during night shift, acting as the first point of contact for residents and visitors and upholding the highest standards of professionalism and customer care.
Key Responsibilities
General Duties
Greet residents and visitors, handling general enquiries and resolving issues promptly.
Respond to unforeseen cleaning needs (e.g. spills or accidents) in communal areas.
Manage parcel handling: receive, store and distribute deliveries and registered post in line with company protocols.
Provide utility metre readings for all properties on request.
Handover shift information clearly to incoming staff, briefing them on events and outstanding tasks.
Control key distribution to contractors and authorised personnel, maintaining accurate records.
Facilitate access for service providers (utility companies, refuse collection, maintenance teams).
Support the Housekeeping and Leisure teams with cleaning or assistance duties as required.
General Enquiries
Respond professionally to resident enquiries, complaints and requests.
Enter and maintain accurate resident data in the site app.
Coordinate and schedule maintenance work.
Manage bookings for shared amenities via the site app.
Security
Monitor CCTV and alarm systems throughout each shift.
Screen visitors, guests and contractors to verify authorisation; report any suspicious activity to management.
Customer Liaison & Events Support
Assist residents with booking communal amenities and events.
Prepare and set up communal spaces (e.g. residents’ lounge) for events.
Coordinate with the wider site team to ensure seamless resident experiences.
Manage site-app communications and announcements.
Required Skills & Attributes
Excellent verbal communication and interpersonal skills
Strong problem-solving and crisis-management abilities
Effective time-management and organisational skills
Self-motivation with the ability to work independently and follow direction
Meticulous attention to detail and commitment to outstanding customer service
Technical Knowledge
Familiarity with on-site building systems, facilities and basic maintenance procedures
Understanding of Health & Safety protocols
Personal Profile
Qualifications
Essential: Strong foundational education
Desirable: First Aid training; Health & Safety qualification; Customer Service certification
Experience
Desirable: Previous customer-service role in residential property or similar environment
Proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with property-management systems
Attitude & Approach
Positive, friendly and professional demeanour
Enthusiastic about supporting others and achieving high standards
Proactive, solution-oriented mindset
Flexible team player, willing to assist across departments as needed
If you excel at creating warm, efficient front-of-house experiences and take pride in delivering premium service, we’d love to hear from you.
Guest Services Associate (Night Shift) in Manchester employer: Salboy
Join a dynamic team in the heart of Manchester City Centre, where your expertise as an Experienced Property Sales Consultant will be valued and rewarded. With a competitive salary structure that includes incentives and uncapped commission, we foster a collaborative work culture that encourages personal growth and professional development. Our commitment to excellence and innovation in property sales ensures that you will thrive in an environment that not only supports your ambitions but also celebrates your successes.
