Leisure Operations Coordinator in Manchester

Located at the gateway between Salford and Manchester city centre, this landmark 26-storey residential development comprises 250 contemporary apartments and a range of premium resident amenities, including a gymnasium, cinema room, co-working spaces, private dining facilities and resident social areas. At Salboy Property Management, we are passionate about creating outstanding places for people to live. Our teams work collaboratively to provide a safe, welcoming, and well-managed environment for residents, while delivering excellent service every day. Our success is built on five core values: Teamwork, Accountability, Quality, Integrity, and Hard Work.

About the Role

The Leisure Operations Coordinator helps deliver a safe, clean and welcoming leisure experience for residents at Waterhouse Gardens. This is a broader role than a standard pool responder position: alongside poolside safety, the postholder supports cleaning and presentation, pool plant operations and water testing, resident service, facility monitoring and day-to-day compliance. The role requires confident lone working at times and flexibility across early mornings, evenings, weekends and public holidays.

What to Expect

• Varied responsibilities: The balance between resident supervision, cleaning and pool maintenance varies by shift. Daily and weekly cleaning tasks must be completed, but resident safety always takes priority when facilities are busy.
• Lone working: Depending on the rota, approximately half to two-thirds of shifts may involve lone working. Occasional double-staffed shifts also apply.
• Training: Basic pool plant and water-testing training will be provided. A formal pool plant qualification is not initially included, but further qualifications may be supported according to operational need.
• Pay: Starting pay within the advertised range will reflect relevant experience and demonstrated capability.
• Benefits: 25 days’ annual leave, workplace pension, time off in lieu for bank holidays worked, and complimentary gym access before or after shifts.

Key Responsibilities

• Safe Leisure Operations: Open, close and oversee the leisure facilities in line with operating procedures. Monitor safe use, bather loads and resident wellbeing; enforce facility rules professionally. Respond to incidents, emergencies and alarms in accordance with the Pool Safety Operating Procedures (PSOP) and site guidance. Take responsibility during lone-working periods, escalating concerns or restricting facility use when required.
• Cleaning and Presentation: Maintain premium standards of cleanliness and presentation across the pool, spa, changing rooms, showers, toilets, fitness and relaxation areas. Complete scheduled, touchpoint and deep-cleaning tasks; replenish supplies and dispose of waste correctly. Record cleaning checks and report defects, damage, hazards or maintenance concerns promptly.
• Pool Plant and Water Quality: Complete routine water tests accurately and maintain the required records. Carry out pool plant tasks within training and competence, including backwashing and routine preventative maintenance. Monitor plant equipment and readings, handle chemicals safely under COSHH requirements, and elevate faults or abnormal results.
• Resident Service and Facility Monitoring: Provide friendly, professional support and guidance to residents, responding to enquiries and concerns promptly. Manage access and bookings where required and address misuse or anti-social behaviour appropriately. Monitor CCTV and emergency alarm systems in line with company procedures, and communicate resident feedback and operational updates to management.
• Health, Safety and Compliance: Follow the PSOP, safe systems of work, RLSS guidance, COSHH requirements, health and safety legislation, and company procedures. Use and maintain appropriate PPE and report accidents, incidents, near misses and hazards promptly. Complete required inspections, records, training and qualifications, and contribute to risk assessments and service improvements.

About You

• Experience in a leisure, hospitality, residential or customer-service environment.
• A strong commitment to resident safety, cleanliness and excellent service.
• Clear communication, sound judgement and the ability to remain calm under pressure.
• Ability to work independently, including lone working, and collaboratively as part of a wider team.
• Good organisation, attention to detail and flexibility to meet the shift pattern.
• Knowledge of pool plant operations and water testing.
• NPLQ, First Aid at Work or Emergency Responder qualification.
• Pool Plant Operator Certificate (Level 2 or 3).
• Manual handling or other relevant health and safety training.
• Confidence using Microsoft Office applications.

About Salboy Property Management

We create outstanding places for people to live by providing safe, welcoming and well-managed environments. Our work is guided by five core values: Teamwork, Accountability, Quality, Integrity and Hard Work.

Why Join Us?

You will join a growing team committed to exceptional residential experiences, with opportunities for training, professional development.