At a Glance
- Tasks: Manage client accounts and drive their financial wellbeing through innovative solutions.
- Company: Join a fast-growing fintech company making a real social impact.
- Benefits: Enjoy 25 days holiday, hybrid working, and generous perks like gym memberships.
- Other info: Collaborative team environment with excellent career development opportunities.
- Why this job: Be part of a mission to improve financial security for millions of employees.
- Qualifications: Strong communication skills and a passion for social impact are essential.
The predicted salary is between 50000 - 60000 £ per year.
Your role in our mission is to work with employers to provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster, and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK. By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt and provide them with the tools needed to start saving sooner and be more financially secure.
What you’ll do:
- You’ll own a portfolio of accounts and obsess about their ongoing performance.
- You’ll act as the 'architect' for the account, strategising how and what we should be doing within those accounts to drive the companies/clients objectives.
- You’ll build and deliver excellent client relationships measured by Net Promoter Score.
- You’ll deliver 100% client retention and upsell additional products.
- You’ll maximise all opportunities to promote our services to the employees in our clients.
- You’ll support the Employee Communications Team in creating comprehensive, multi-channel communication strategies to drive long-term uptake of products within our client portfolio.
About you:
- You are passionate about businesses that deliver social impact and want to help build a business that delivers a meaningful difference to society.
- You live and breathe the delivery of world-class service.
- You are empathetic; you understand what makes people tick.
- You’re hardworking; you wouldn’t leave a job half finished and see each day as an opportunity to shine, learn, and become more effective at a job that you love.
- You enjoy working in a fast-paced environment in collaboration with a team.
- You have the ability to work with employees at all levels of the organisation in an open office setting and a highly collaborative environment with a high growth, start-up mentality.
- You have awesome communication skills and can interact with clients through a variety of channels (face to face, phone, email, social media, video).
Who you are:
- Fearless, and able to make the impossible possible.
- Responsible, and want to help build a business that delivers a meaningful difference to society.
- Dedicated and want to commit to an exciting journey even through the highs and lows.
- Empathetic and truly care about every colleague and customer.
- United, because you understand we achieve more when we work as a team.
- Humble, and take feedback as a way to continuously improve.
What do you get for all your hard work?
- 25 days holiday increasing by one day for every year of service up to 30 days, plus a day off for your birthday.
- Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up.
- Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships.
- Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave.
- Great career development in a fast-paced environment.
- Regular company socials.
- Volunteer days as part of our CSR program.
- More great perks to include weekly snacks, tuckshop, cycle to work, help to save, and much more!
The typical interview process includes:
- Introductory call with our Talent Manager (phone call - 20 mins).
- Past experience interview with Hiring Manager (video call - 30 mins).
- Technical and culture interview with Team and Stakeholder(s) (in person - 2 hours).
We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
Senior Client Success Manager in London employer: Salary Finance
At Salary Finance, we pride ourselves on being an exceptional employer dedicated to improving employee financial wellbeing. Our vibrant work culture fosters collaboration and innovation, offering generous benefits such as hybrid working arrangements, extensive holiday allowances, and a commitment to career development. Join us in making a meaningful impact on people's lives while enjoying a supportive environment that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent achievements. This will not only help you tailor your conversations but also show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Senior Client Success Manager. Highlight your passion for social impact and how you can contribute to improving employee financial wellbeing.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially a foot in the door.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Senior Client Success Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for social impact shine through. We want to see how much you care about helping others and making a difference in their financial wellbeing.
Tailor Your Experience:Make sure to highlight your relevant experience that aligns with the role. We’re looking for someone who can strategise and build relationships, so share examples of how you've done this in the past.
Be Authentic:Don’t be afraid to show your personality! We value authenticity and want to get to know the real you. Use a conversational tone and let us see what makes you unique.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Salary Finance
✨Know Your Impact
Before the interview, dive deep into how the company improves financial wellbeing. Understand their mission and be ready to discuss how your experience aligns with their goals. Show them you’re not just interested in the role, but also in making a meaningful difference.
✨Showcase Your Empathy
As a Senior Client Success Manager, empathy is key. Prepare examples of how you've built strong client relationships in the past. Be ready to share stories that highlight your ability to understand clients' needs and how you’ve gone above and beyond to meet them.
✨Communicate Like a Pro
You’ll need to interact with clients through various channels, so practice your communication skills. Think about how you can convey complex ideas simply and effectively. During the interview, demonstrate your ability to adapt your communication style to different audiences.
✨Be Ready to Collaborate
This role requires teamwork, so come prepared to discuss how you’ve successfully worked with others in the past. Share specific examples of collaborative projects and how you contributed to achieving common goals. Highlight your willingness to learn from feedback and improve continuously.
