At a Glance
- Tasks: Manage client accounts, drive engagement, and deliver exceptional service.
- Company: Dynamic company focused on social impact and client success.
- Benefits: Generous holiday, hybrid work, bonuses, and family-friendly policies.
- Other info: Fast-paced environment with great career development opportunities.
- Why this job: Join a passionate team making a real difference in people's lives.
- Qualifications: Strong communication skills and a passion for client success.
The predicted salary is between 50000 - 60000 £ per year.
We're looking for an exceptional Senior Client Success Manager. Reporting to our Head of Client Success, you'll be responsible for the success of your clients' programmes and delivering world class service. We are looking for a pro-active Senior Client Success Manager to partner with clients, develop strategies to drive engagement, provide solutions that add value and retain our client portfolio.
Responsibilities
- Own a portfolio of accounts and obsess about their on-going performance.
- Act as the 'architect' for the account.
- Strategise how and what we should be doing within those accounts to drive the companies/clients objectives.
- Build and deliver excellent client relationships measured by Net Promoter Score.
- Deliver 100% client retention and upsell additional products.
- Maximise all opportunities to promote our services to the employees in our clients.
- Support the Employee Communications Team in creating comprehensive, multi-channel communication strategies to drive long-term uptake of products within our client portfolio.
We embrace our differences but there's one thing we like to share - our values, so it's important to us that you are:
- Fearless, and able to make the impossible possible.
- Responsible, and want to help build a business that delivers a meaningful difference to society.
- Dedicated and want to commit to an exciting journey even through the highs and lows.
- Empathetic and truly care about every colleague and customer.
- United, because you understand we achieve more when we work as a team.
- Humble, and take feedback as a way to continuously improve.
Benefits
- Company bonus scheme
- 25 days holiday increasing by one day for every year of service up to 30 days, plus a day off for your birthday
- Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up
- Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships
- Enhanced policies that are family and pet friendly, to include company sick pay and parental leave
- Great career development in a fast paced environment
- Regular company socials
- Volunteer days as part of our CSR program
- More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more!
Interview process
- Introductory call with our Talent Manager (phone call - 20 mins)
- Past experience interview with Hiring Manager (video call - 30 mins)
- Technical and culture interview with Team and Stakeholder(s) (in person - 1 hour)
We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing people's lives for the better then we'd love to hear from you.
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
Qualifications
- You are passionate about businesses that deliver social impact, and want to help build a business that delivers a meaningful difference to society.
- You live and breathe the delivery of world class service.
- You are empathetic; you understand what makes people tick.
- You're hardworking; you wouldn't leave a job half finished and see each day as an opportunity to shine, learn and become more effective at a job that you love.
- You enjoy working in a fast-paced environment in collaboration with a team.
- You have the ability to work with employees at all levels of the organisation in an open office setting and a highly collaborative environment with a high growth, start-up mentality.
- You have awesome communication skills. You'll be able to interact with clients through a variety of channels (face to face, phone, email, social media, video).
By improving employee financial wellbeing, we have a very real and meaningful impact on people's lives.
Senior Client Success Manager in City of Westminster employer: Salary Finance
At Salary Finance, we pride ourselves on being an exceptional employer that champions employee growth and well-being. Our collaborative and entrepreneurial work culture fosters innovation and inclusivity, while our generous benefits, including a hybrid working model and extensive career development opportunities, ensure that our team members thrive both personally and professionally. Join us in making a meaningful difference to society as we support our clients and their employees in achieving financial wellness.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salary Finance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salary Finance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Success Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salary Finance:Your cover letter is your chance to shine! Tell us why you want to work at Salary Finance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salary Finance!
How to prepare for a job interview at Salary Finance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
