At a Glance
- Tasks: Drive client success and engagement through innovative financial wellbeing solutions.
- Company: Join a fast-growing fintech making a real impact on people's financial lives.
- Benefits: Enjoy 25 days holiday, hybrid working, and generous perks like gym memberships.
- Other info: Collaborative environment with excellent career growth opportunities and regular socials.
- Why this job: Be part of a mission-driven team transforming employee financial wellbeing across the UK.
- Qualifications: Experience in client management and a passion for social impact.
The predicted salary is between 60000 - 75000 £ per year.
Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK. By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure.
Your role in our mission
We’re looking for an exceptional Senior Client Success Manager. Reporting to our Head of Client Success, you’ll be responsible for the success of your clients’ programmes and delivering world class service. We are looking for a pro‑active Senior Client Success Manager to partner with clients, develop strategies to drive engagement, provide solutions that add value and retain our client portfolio.
What you’ll do
- You’ll own a portfolio of accounts and obsess about their on‑going performance.
- You’ll act as the 'architect' for the account.
- You’ll strategise how and what we should be doing within those accounts to drive the companies/clients objectives.
- You’ll build and deliver excellent client relationships measured by Net Promoter Score.
- You’ll deliver 100% client retention and upsell additional products.
- You’ll maximise all opportunities to promote our services to the employees in our clients.
- You’ll support the Employee Communications Team in creating comprehensive, multi‑channel, communication strategies to drive long‑term uptake of products within our client portfolio.
About you
- You are passionate about businesses that deliver social impact, and want to help build a business that delivers a meaningful difference to society.
- You live and breathe the delivery of world class service.
- You are empathetic; you understand what makes people tick.
- You’re hardworking; you wouldn’t leave a job half finished and see each day as an opportunity to shine, learn and become more effective at a job that you love.
- You enjoy working in a fast‑paced environment in collaboration with a team.
- You have the ability to work with employees at all levels of the organisation in an open office setting and a highly collaborative environment with a high growth, start‑up mentality.
- You have awesome communication skills. You’ll be able to interact with clients through a variety of channels (face to face, phone, email, social media, video).
Who you are
- Fearless, and able to make the impossible possible.
- Responsible, and want to help build a business that delivers a meaningful difference to society.
- Dedicated and want to commit to an exciting journey even through the highs and lows.
- Empathetic and truly care about every colleague and customer.
- United, because you understand we achieve more when we work as a team.
- Humble, and take feedback as a way to continuously improve.
What do you get for all your hard work?
- 25 days holiday increasing by one day for every year of service up to 30 days, plus a day off for your birthday.
- Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up.
- Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships.
- Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave.
- Great career development in a fast paced environment.
- Regular company socials.
- Volunteer days as part of our CSR program.
- More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more!
The typical interview process
- Introductory call with our Talent Manager (phone call - 20 mins).
- Past experience interview with Hiring Manager (video call - 30 mins).
- Technical and culture interview with Team and Stakeholder(s) (in person - 1 hour).
We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish. If there’s anything we can do to accommodate your specific situation, please let us know.
Senior Client Success Manager London employer: Salary Finance Limited
At Salary Finance, we pride ourselves on being an exceptional employer that champions employee wellbeing and social impact. Our vibrant London office fosters a collaborative and inclusive culture, offering generous benefits such as hybrid working arrangements, enhanced family-friendly policies, and ample opportunities for career development. Join us in making a meaningful difference in people's lives while enjoying a supportive environment that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to client success. Think about how you can demonstrate your empathy and problem-solving skills through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Client Success Manager London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for social impact shine through. We want to see how much you care about helping others and making a difference in their financial wellbeing.
Tailor Your Experience:Make sure to highlight your relevant experience in client success or account management. We’re looking for someone who can strategise and drive engagement, so share specific examples of how you've done this in the past.
Be Personable:Your communication skills are key! Use a friendly tone in your application and show us that you can connect with clients on a personal level. We love candidates who can engage with people across all levels.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Salary Finance Limited
✨Know Your Clients Inside Out
Before the interview, research the company’s existing client portfolio and understand their financial wellbeing platform. Familiarise yourself with how they help employees manage their finances and the impact it has on their lives. This will show your genuine interest and help you discuss strategies for client success.
✨Demonstrate Your Empathy
As a Senior Client Success Manager, empathy is key. Prepare examples of how you've successfully built relationships with clients in the past. Share stories that highlight your ability to understand client needs and how you’ve gone above and beyond to ensure their satisfaction.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you’ve faced in previous roles and how you overcame them. Think about times when you had to strategise to drive engagement or retain clients. This will demonstrate your proactive approach and ability to think critically under pressure.
✨Prepare for Collaborative Scenarios
Since the role involves working closely with various teams, be prepared to discuss how you’ve collaborated in the past. Think of examples where teamwork led to successful outcomes, especially in fast-paced environments. This will illustrate your ability to thrive in a collaborative setting.
