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- Tasks: Lead training workshops and product demos for customers and employees.
- Company: Join Salamander Pumps, a leader in innovative water solutions.
- Benefits: Enjoy a supportive team, flexible hours, company car, and generous leave.
- Why this job: Make a real impact by educating others on cutting-edge plumbing products.
- Qualifications: Experience in plumbing systems and confidence in delivering training.
- Other info: Dynamic role with opportunities for travel and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Salamander Pumps offers a comprehensive range of products designed to power your shower, tap, or the whole house, as well as innovative solutions for gaining valuable water insights. We currently have an exciting vacancy for a Training and Technical Support Manager to work as part of the Marketing team. The individual will become a technical lead for Salamander Pumps working across all areas of the business and the role will include a variety of tasks designed to educate our re-sellers, customers and employees on our product range and their installation requirements.
The day to day:
- Development and delivery of training workshops and product demonstrations which will be presented in person and via digital means such as webinars.
- Working with stakeholders, including employees, installers, merchants, engineers and college students to educate on the Salamander product range.
- Customer Experience team support: Ensuring that technical and plumbing advice given via our Customer Service team is accurate.
- R&D team support: Working in close liaison with the team, giving input to new product development and delivering the education required to support product launches.
- Marketing: Working closely to support with digital content development including e-school modules, training animations, video, and blogs.
- Development and maintenance of technical literature including installation guidelines and data sheets, ensuring accuracy and consistency.
- Building relationships with key bodies including Chartered Institute of Plumbing and Heating Engineers and City and Guilds to educate on and promote the brand and product range.
- Installer liaison, becoming a known representative of Salamander Pumps from a technical perspective, offering installation advice and customer service support as and when required.
Your skills and experience should include:
- The understanding and experience of plumbing and domestic, and light commercial heating systems.
- Being self-motivated with a desire to develop and make the role your own.
- Confidence to deliver technical training sessions and product demonstrations in front of a variety of audiences.
- Understanding of key Microsoft Programmes including Word, PowerPoint and Excel.
What we can offer you:
- A great working environment with a team that supports one another.
- 38 hours per week. Typically, Monday – Friday, 8:30am – 5:00pm with a 3:00pm finish on a Friday, but with flexibility to meet the needs of the role as there will be, on occasion, a requirement for travel within the UK and ROI, evening training sessions and exhibition attendance.
- Company Car.
- 25 days of annual leave plus the bank holidays.
- Matched pension contributions up to 5%.
Interested and want to know more? Apply now or call to speak to our Resourcing Business Partner.
Training and Technical Support Manager in Sunderland employer: Salamander Pumps
Contact Detail:
Salamander Pumps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Technical Support Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you get the chance, create a mini-presentation or demo about your knowledge of plumbing systems or training techniques. This will not only showcase your expertise but also your passion for the role.
✨Tip Number 3
Be proactive! Don’t wait for job openings to come to you. Reach out directly to companies like Salamander Pumps and express your interest in their work. A friendly email can go a long way!
✨Tip Number 4
Utilise our website! Check out the latest job postings and apply directly through StudySmarter. It’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Training and Technical Support Manager in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in plumbing and technical training. We want to see how your skills align with the role of Training and Technical Support Manager at Salamander Pumps.
Show Off Your Communication Skills: Since you'll be delivering training sessions and product demonstrations, it's crucial to showcase your ability to communicate effectively. Use clear language and examples in your application to demonstrate this skill.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you’ve worked with stakeholders or delivered training. We love seeing candidates who have a proven track record in similar environments!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with the Salamander Pumps team!
How to prepare for a job interview at Salamander Pumps
✨Know Your Products Inside Out
Make sure you have a solid understanding of Salamander Pumps' product range. Familiarise yourself with the technical specifications, installation requirements, and any recent innovations. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Prepare for Training Scenarios
Since the role involves delivering training workshops and product demonstrations, think about how you would approach these tasks. Prepare a mini-presentation or a mock training session to showcase your ability to educate others effectively. This will highlight your confidence and communication skills during the interview.
✨Engage with Stakeholders
Understand the different stakeholders you'll be working with, such as installers, engineers, and customers. Be ready to discuss how you would build relationships with them and support their needs. Showing that you can connect with various audiences will set you apart from other candidates.
✨Showcase Your Technical Skills
Since the job requires proficiency in Microsoft Word, PowerPoint, and Excel, be prepared to discuss your experience with these tools. You might even want to bring examples of previous work or presentations you've created. This will demonstrate your technical capabilities and readiness for the role.
