Introduction
Sala Thai Kitchen is an award-winning Thai restaurant and cooking school in the heart of St Albans, led by experienced cookery teacher Thippawan Rashleigh. This is an exciting opportunity for an individual who enjoys working with people and delivering excellent customer service.
About the Employer
Authentic Thai flavours rooted in tradition, brought to life with seasonal, locally sourced ingredients right here in Britain.
You will be under the supervision of owner and executive chef, Thippawan Rashleigh.
Thippi grew up in a small village northeastern of Thailand, Chaiyaphum with food as her love language. Now based in St Albans, she brings the soul of her hometown to every dish — using Thai herbs and spices, seasonal produce, and locally sourced ingredients to create flavours that are both deeply authentic and beautifully of-the-moment. Thippi is passionate about sustainability: cook what you have at home, in the right portions, and create no waste.
Her three passions — people, food, and yoga — shape everything she does. Whether she's cooking for first-time visitors or old friends, running a class, or writing her debut cookbook, Thippi's mission is always the same: connection through food.
What You'll Do
As our Customer Service Practitioner Apprentice, you'll be responsible for creating a warm, welcoming experience for every guest and supporting our front-of-house operations.
This apprenticeship follows the nationally recognised ST0072 Customer Service Practitioner standard, giving you a genuine Level 2 qualification while you earn. You'll develop the knowledge, skills and behaviours to deliver high-quality service in line with Sala Thai's values, and completion leads to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Key Responsibilities
- Greeting and welcoming customers, creating a warm first impression of Sala Thai
- Taking bookings and handling customer enquiries face-to-face, by phone, and digitally
- Supporting food and drink service, working closely with the kitchen and front-of-house team
- Processing orders accurately and efficiently
- Resolving customer issues and complaints in a calm, professional manner
- Maintaining excellent product and menu knowledge, including our authentic Thai dishes
- Promoting the restaurant's services, events, and special offers
- Treating every customer as an individual and upholding Sala Thai's service culture and values
Training Outcome
After your apprenticeship, you could be hired as a permanent member of staff.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - Level 2-9
- Essential - GCSE - Maths - Level 2-9
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Shift work due to nature of the business. At least 30 hours a week. Weekend and evening shifts.
Expected Duration: 1 Year
Training Provider: OAKLANDS COLLEGE
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