Manager Field Service Engineer (UK & Ireland)

At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners & patients with best-in-class innovations, quality and customer care.

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate & fast diagnoses of cancer, to optimize treatment success for each life we touch!

As a Manager Field Service Engineer, you are responsible for leading and coordinating Field Service Engineers in the UK & Ireland. You ensure high-quality technical support, operational excellence, and a consistent customer experience throughout the region. Reporting to the Senior Manager Technical Support, you translate departmental and company strategy into operational execution. In this role, you work closely with different departments and stakeholders to ensure alignment and support an integrated customer journey.

As a people leader, you foster a culture of trust, accountability, and continuous development. You act as a mentor, coach, and facilitator, creating a safe environment in which team members can perform, grow, and contribute to shared success.

We Perfectly match if you have:

• A higher education degree with a technical or engineering specialization.
• At least 5 years of experience leading a team of engineers.
• Proven experience in people management, coaching, and developing teams.
• Strong commercial awareness, stakeholder management and relationship-building skills.
• Excellent communication, influencing and negotiation skills.
• Strong organizational and performance management capabilities.
• An understanding of industry-specific regulations, such as IVDR and ISO13485, and the ability to translate regulatory requirements into compliant processes, governance structures, and quality standards.
• Fluency in English.
• Experience in the medical device, diagnostics, or a related regulated industry is preferred.

And you:

• Think strategically while maintaining a practical, hands-on approach.
• Enjoy leading people and creating an environment where team members can perform, grow, and contribute to shared success.
• Balance operational execution with performance, quality, and customer-focused objectives.
• Are willing to travel up to 50% of your working time.
• Work effectively across teams and stakeholders to achieve aligned business goals.

We offer you:

• An attractive salary package, including a bonus scheme.
• A company car, mobile phone, tablet & laptop.

Our culture is friendly and open. We believe that the development of our people enables the company's growth. By joining us, you will be part of an inspiring community with a mission that matters: 'advancing cancer diagnostics.' Our International organization is led by a supportive & inspiring management. We are a financially healthy & privately owned company.