Floor Manager

Job Responsibilities

• Supervise and coordinate front‑of-house staff including shift scheduling and daily duties.
• Ensure customers receive timely, polite, and high-quality service.
• Coordinate between kitchen and front‑of-house to ensure orders are served correctly and on time.
• Handle customer inquiries, feedback, complaints or special requests politely and effectively.
• Oversee cleanliness and hygiene in dining and service areas, ensuring high standards.
• Monitor stock of front‑of-house items (napkins, condiments, packaging for takeaway, etc.) and liaise with kitchen or management to restock.
• Support management in improving service, workflow and customer experience.

Job Specification

• Good customer service skills.
• Strong organisational and time‑management skills.
• Confident to direct a small team.
• Flexibility to work evenings, weekends, and public holidays as needed.

Details

Experience: Not required

Languages: English – Advanced

Employment: Full-time

Salary: £29,000 – £31,000 yearly

About Sakan Restaurant Ltd

Bombay Pizza started as a small takeaway. Since then, it\’s grown beyond my expectations, with demand across the UK – especially after I was seen on The Apprentice.