Human Resources Operations Manager in City of London

HR Shared Services Manager - UK 6 month FTC - with high potential to go perm. Salary c£65k South West London Hybrid working (3 days in the office).

Saisei Talent are delighted to be partnering with an incredible fast-paced, multi-entity Global Media business to hire a newly created UK HR Operations Manager role. The foundations are in place. There’s a capable team in situ with existing processes, and a business that has scaled quickly. What’s now needed is someone to take ownership, bring it together, challenge where needed, and raise the overall standard.

This role sits within the UK People function, supporting multiple entities and working closely with HR Business Partners, Talent and L&D and reporting into a fantastic Head of HR. The UK team are well established and collaborative, supporting c.500 employees, with a wider global population of around 800. This is a brilliant opportunity to establish an HR operations function and there is a clear opportunity to make it so much more efficient and impactful.

This is a hands-on team manager role in a fast-paced environment, balancing day-to-day delivery with the need to improve how things operate. You’ll be leading and developing an HR admin team of 2, while also taking ownership of how the shared service runs overall.

The focus of the role will include:

• Leading, coaching and developing a team of HR Administrators, bringing more structure, accountability and consistency to how they operate.
• Overseeing the day-to-day running of the HR shared service, including management of the HR inbox, allocation of workload and ensuring timely, accurate responses.
• Reviewing how the shared service currently operates across multiple entities and identifying where improvements are needed.
• Streamlining and improving HR processes to ensure they are efficient, scalable and consistently applied across the business.
• Identifying and implementing opportunities for automation and improved ways of working.
• Driving better use of the HR system (HiBob), improving data accuracy, reporting and overall system utilisation.
• Strengthening how HR data is managed, ensuring integrity, compliance and meaningful reporting.
• Acting as a point of escalation for complex HR queries and operational issues.
• Building strong relationships with HR Business Partners and specialist teams to ensure alignment and effective support.
• Ensuring HR processes are compliant with UK legislation and internal policies, with clear and audit-ready documentation.
• Continuously assessing the effectiveness of the shared service and making improvements to raise overall performance.

About you – what we are looking for:

• Experience working within an HR operations or shared services environment, with a clear understanding of how these functions should run in practice.
• Exposure to a multi-entity or multi-brand business, with the ability to bring consistency across different ways of working.
• A background in a larger, fast-paced commercial organisation, comfortable managing volume, complexity and competing priorities.
• Strong team management experience, with the ability to develop others, set clear expectations and raise overall performance.
• Confident reviewing current ways of working, identifying gaps and implementing improvements that make a real difference.
• Strong operational mindset, with a focus on process, structure, data and delivery.
• Proactive and solutions-focused, with the confidence to challenge and improve what’s already in place.

If you’re looking for a role where you can take ownership of HR operations, develop a team and show what a high-performing shared service really looks like, I’d love to speak with you. This is a brilliant opportunity to shape the future of the HR operations and has a strong possibility to lead to a long term position with the business.

Saisei Talent are an equal opportunity agency and will consider all applications. We are dedicated to hiring diverse talent and ensuring that we treat you with respect and support throughout the interview process. We strive to include diversity, equity, and inclusion practices in our everyday work, and we commit to using these for our business and for all our Clients & Candidates.