At a Glance
- Tasks: Deliver exceptional hospitality experiences for guests on matchdays and support sales activities.
- Company: Join the vibrant team at Southampton Football Club, a leader in sports hospitality.
- Benefits: Enjoy flexible hours, competitive pay, and discounts at club venues.
- Other info: Opportunities for training and career growth in a collaborative culture.
- Why this job: Be part of an exciting environment and make memorable moments for fans.
- Qualifications: Customer-focused attitude, good communication skills, and a passion for service.
The predicted salary is between 9.9 - 12.1 £ per hour.
Criminal Record Check: DBS Basic
What will you be doing?
As a Casual Matchday Hospitality Executive, you will play a key role in delivering an exceptional experience for our hospitality guests and supporters.
Working as part of the Hospitality Team, you will provide a friendly, professional and efficient service across a range of sales, administrative and matchday activities, helping the department achieve its commercial and customer service objectives.
This varied role will include supporting hospitality sales activity, building relationships with guests and clients, fulfilling bookings, carrying out administrative tasks and assisting with matchday preparations.
You will also act as an ambassador for Southampton Football Club, ensuring every supporter receives a first-class experience.
The role is offered on a casual basis, with hours available according to business requirements.
Successful candidates will be expected to be available on and around home matchdays, with additional hours available throughout the season depending on operational needs.
There may also be opportunities to receive training and support the Club's Ticketing Team during peak periods.
Key Responsibilities
- Provide exceptional customer service via telephone, email and face-to-face interactions.
- Support the sale and fulfilment of the club's hospitality products and experiences.
- Build and maintain positive relationships with supporters, clients and guests.
- Assist with hospitality administration, guest communications and booking fulfilment.
- Support matchday preparations, set-up and operational delivery.
- Represent Southampton Football Club in a professional and positive manner at all times.
- Assist with hospitality activities during busy periods where required.
- Contribute towards departmental sales and customer service targets.
What are we looking for?
We are looking for an enthusiastic, reliable and customer-focused individual with a positive attitude and a passion for delivering outstanding service.
The successful candidate will be confident communicating with people from all backgrounds and comfortable working in a fast-paced environment where attention to detail is essential.
Essential Skills and Experience
- Good IT skills, including Microsoft Office applications.
- Excellent communication and interpersonal skills.
- Strong customer service skills.
- Good numeracy and attention to detail.
- Well organised with the ability to manage multiple tasks.
- Self-motivated and able to work independently.
- Professional telephone manner.
- Reliable, trustworthy and punctual.
- A positive and proactive approach to work.
- Ability to work evenings, weekends and matchdays as required.
Desirable Skills and Experience
- Previous experience within hospitality, sales, events, ticketing or customer service.
- Experience working within a sporting, leisure or entertainment environment.
- Knowledge of Southampton Football Club and its hospitality offerings.
How this benefits you...
- Competitive hourly rate
- Flexible hours
- Learning & development opportunities
- Collaborative & inclusive working culture.
- Discount in Level1, The Dell and The Retail Store
The closing date for this role is 21 August 2026 .
*We reserve the right to close this vacancy early, if a high volume of applicants are received. *
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment.
You will be required to adhere to all relevant policies and uphold the Club's commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.
The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation's strategic aims to remove barriers and address inequality.
You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources.
This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.
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Casual Matchday Hospitality Executive in Southampton employer: saintsfc
Southampton Football Club is an excellent employer, offering a vibrant and inclusive work culture at the iconic St Mary's Stadium. As a Casual Matchday Hospitality Executive, you will enjoy flexible hours, competitive pay, and opportunities for personal development while being part of a team dedicated to delivering exceptional experiences for supporters. The club values diversity and promotes a positive environment where every employee can thrive and contribute to the success of the hospitality team.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Hospitality Executive in Southampton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at saintsfc and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Matchday Hospitality Executive in Southampton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at saintsfc that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at saintsfc.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at saintsfc get a sense of who you are beyond your experience!
How to prepare for a job interview at saintsfc
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at saintsfc and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
