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- Tasks: Lead and inspire a team to deliver exceptional, personalised care in the community.
- Company: Join a compassionate healthcare organisation dedicated to making a meaningful difference.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Flexible hours with a mix of clinical and operational responsibilities.
- Why this job: Make a real impact during life's most sensitive moments while developing your career.
- Qualifications: Experience in healthcare and a valid driving licence required.
The predicted salary is between 29603 - 31461 £ per year.
Contract: Permanent
Location: Harrogate and the Hambleton and Richmond area
Hours: 37.5 hours per week (split between clinical and operational including nights and weekends)
Salary: £29,603.62 per annum FTE pre-probation, increasing to £31,461.18 per annum FTE pending successful completion of probation (45% of hours will be in unsocial hours)
Closing date: Friday 17th April 2026 (the advert may close early if we receive a sufficient number of suitable applications)
Are you a caring and compassionate Senior Healthcare Assistant who wants to make a meaningful difference during one of life's most sensitive times? Would you like to join an organisation where you can grow, feel supported and truly make an impact every day? We are looking for a Senior Healthcare Assistant to work as an Operational Shift Coordinator with our incredible Community-based team in Harrogate and the Hambleton and Richmond area.
Main duties of the job
Your role as an Operational Shift Coordinator:
At the heart of our patient-centred approach is a simple belief that every moment counts. Our mission is to deliver exceptional, personalised care that brings comfort, dignity, and support to our patients and those who love them. As an Operational Shift Coordinator, you will guide and inspire a team, contribute to service development, and provide high-quality, person-centred care at one of life's most important stages. This Operational Shift Coordinator role is community-based, throughout Harrogate and Hambleton and Richmond. You will be required to have access to your own vehicle and have a current driving license.
In this role, you will:
- Provide on-shift leadership, management and co-ordination of our Home HCAs ensuring the delivery of outstanding care to our patients and their families.
- This role combines clinical coordination with operational responsibility, including weekend leadership, participation in a 24/7 rota and involvement in the organisation's escalation/on-call system.
- You will support service development, promote clinical excellence, and work collaboratively across the community.
About us
Our values:
- We put the people who use our services at the heart of everything we do
- We are caring and compassionate
- We are personal and supportive in our approach
- We are responsive
- We are fair
- We are professional
- We work collaboratively
- We are accountable
We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our communities. We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services.
If you require any support or adjustments to be able to apply for this role, please let us know by emailing people@saintmichaelshospice.org. We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.
Job responsibilities
Your role as an Operational Shift Coordinator:
At the heart of our patient-centred approach is a simple belief that every moment counts. Our mission is to deliver exceptional, personalised care that brings comfort, dignity, and support to our patients and those who love them. As an Operational Shift Coordinator, you will guide and inspire a team, contribute to service development, and provide high-quality, person-centred care at one of life's most important stages. This Operational Shift Coordinator role is community-based, throughout Harrogate and Hambleton and Richmond. You will be required to have access to your own vehicle and have a current driving license.
In this role, you will:
- Provide on-shift leadership, management and co-ordination of our Home HCAs ensuring the delivery of outstanding care to our patients and their families.
- This role combines clinical coordination with operational responsibility, including weekend leadership, participation in a 24/7 rota and involvement in the organisation's escalation/on-call system.
- You will support service development, promote clinical excellence, and work collaboratively across the community.
Person Specification
Qualifications: See job description and person specification attached.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Operational Shift Coordinator Community Healthcare employer: Saint Michaels Hospice
Contact Detail:
Saint Michaels Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Shift Coordinator Community Healthcare
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in community care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and mission. Show us how your personal approach aligns with our commitment to compassionate care and community support.
✨Tip Number 3
Practice common interview questions with a mate. Focus on scenarios where you've demonstrated leadership and teamwork, as these are key for the Operational Shift Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operational Shift Coordinator Community Healthcare
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Operational Shift Coordinator. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Compassion: Since we value caring and compassionate individuals, share specific examples in your application that demonstrate your ability to provide person-centred care. This will help us see how you embody our values.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This makes it easier for us to see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Saint Michaels Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Shift Coordinator. Familiarise yourself with the job description and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Compassionate Side
Since this role is all about providing care and support, be prepared to share examples from your past experiences where you've demonstrated compassion and empathy. Think of specific situations where you made a difference in someone's life, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to lead a team. Practice responding to questions like, 'How would you handle a conflict between team members?' or 'What would you do if a patient’s needs change unexpectedly?' This will help you articulate your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the organisation's values, or future developments in community healthcare. This shows that you’re not just interested in the job, but also in how you can contribute to their mission and grow within the organisation.