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- Tasks: Lead and inspire a team to deliver exceptional, personalised care in the community.
- Company: Join a compassionate healthcare organisation dedicated to making a difference.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Why this job: Make a meaningful impact during one of life's most sensitive times.
- Qualifications: Experience in healthcare and a valid driving licence required.
- Other info: Flexible hours with a mix of clinical and operational responsibilities.
The predicted salary is between 29603 - 31461 £ per year.
Contract: Permanent
Location: Harrogate and the Hambleton and Richmond area
Hours: 37.5 hours per week (split between clinical and operational including nights and weekends)
Salary: £29,603.62 per annum FTE pre-probation, increasing to £31,461.18 per annum FTE pending successful completion of probation (45% of hours will be in unsocial hours)
Closing date: Friday 17th April 2026 (the advert may close early if we receive a sufficient number of suitable applications)
Are you a caring and compassionate Senior Healthcare Assistant who wants to make a meaningful difference during one of life's most sensitive times? Would you like to join an organisation where you can grow, feel supported and truly make an impact every day? We are looking for Senior Healthcare Assistants to work as an Operational Shift Coordinator with our incredible community-based team in Harrogate and the Hambleton and Richmond area.
Main duties of the job
Your role as an Operational Shift Coordinator:
At the heart of our patient-centred approach is a simple belief that every moment counts. Our mission is to deliver exceptional, personalised care that brings comfort, dignity, and support to our patients and those who love them. As an Operational Shift Coordinator, you will guide and inspire a team, contribute to service development, and provide high-quality, person-centred care at one of life's most important stages. This Operational Shift Coordinator role is community-based, throughout Harrogate and Hambleton and Richmond. You will be required to have access to your own vehicle and have a current driving license.
In this role, you will:
- Provide on-shift leadership, management and co-ordination of our Home HCAs ensuring the delivery of outstanding care to our patients and their families.
- This role combines clinical coordination with operational responsibility, including weekend leadership, participation in a 24/7 rota and involvement in the organisation's escalation/on-call system.
- You will support service development, promote clinical excellence, and work collaboratively across the community.
About us
Our values:
- We put the people who use our services at the heart of everything we do
- We are caring and compassionate
- We are personal and supportive in our approach
- We are responsive
- We are fair
- We are professional
- We work collaboratively
- We are accountable
Living out our values: Our behaviour framework puts our values in the context of our everyday work. We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our communities. We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services.
If you require any support or adjustments to be able to apply for this role, please let us know by emailing people@saintmichaelshospice.org. We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.
Job responsibilities
Your role as an Operational Shift Coordinator:
At the heart of our patient-centred approach is a simple belief that every moment counts. Our mission is to deliver exceptional, personalised care that brings comfort, dignity, and support to our patients and those who love them. As an Operational Shift Coordinator, you will guide and inspire a team, contribute to service development, and provide high-quality, person-centred care at one of life's most important stages. This Operational Shift Coordinator role is community-based, throughout Harrogate and Hambleton and Richmond. You will be required to have access to your own vehicle and have a current driving license.
In this role, you will:
- Provide on-shift leadership, management and co-ordination of our Home HCAs ensuring the delivery of outstanding care to our patients and their families.
- This role combines clinical coordination with operational responsibility, including weekend leadership, participation in a 24/7 rota and involvement in the organisation's escalation/on-call system.
- You will support service development, promote clinical excellence, and work collaboratively across the community.
Person Specification
Qualifications: See job description and person specification attached.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£29,603.62 a year FTE, 45% of hours need to be in unsocial hours.
Operational Shift Coordinator Community Healthcare in Harrogate employer: Saint Michaels Hospice
Contact Detail:
Saint Michaels Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Shift Coordinator Community Healthcare in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare community, especially those who might know about the Operational Shift Coordinator role. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by understanding the values of the organisation. They’re all about compassion and personalised care, so think of examples from your experience that showcase these qualities. We want to see how you embody their mission!
✨Tip Number 3
Showcase your leadership skills! As an Operational Shift Coordinator, you'll be guiding a team. Be ready to discuss how you've led teams in the past and how you can inspire others to deliver outstanding care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operational Shift Coordinator Community Healthcare in Harrogate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for community healthcare shine through. We want to see how much you care about making a difference in people's lives, so share your experiences and motivations that align with our values.
Tailor Your CV: Make sure your CV is tailored to the Operational Shift Coordinator role. Highlight relevant experience, especially in leadership and patient care, and don’t forget to mention any clinical coordination skills you have. We love seeing how you fit into our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there to help you along the way.
How to prepare for a job interview at Saint Michaels Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Shift Coordinator. Familiarise yourself with the job description and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As this role involves guiding and inspiring a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team or managed a challenging situation. Highlight how you can contribute to service development and promote clinical excellence.
✨Emphasise Your Compassionate Care Approach
Since the organisation values caring and compassionate service, be ready to share stories that demonstrate your commitment to patient-centred care. Discuss how you've made a difference in patients' lives and how you plan to uphold these values in your new role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle unsocial hours. Think about potential challenges you might face in this role and how you would address them. This will show that you're proactive and ready for the demands of the position.