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- Tasks: Support shop operations, ensuring excellent customer service and stock management.
- Company: A caring organisation focused on community support and personal development.
- Benefits: Flexible hours, wellbeing support, and opportunities for growth.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: No specific qualifications required; just a passion for helping others.
The predicted salary is between 13 - 13 £ per hour.
Location: Various, Harrogate / Richmond
Hours: flexible zero hours contract
Salary: £13.33 per hour
Closing date: 10th May 2026 (the advert may close early if we receive a sufficient number of suitable applications)
About the role
The Retail Support Assistant will provide flexible cover in the absence of the Shop Manager or Assistant Manager, helping ensure smooth operations across multiple locations. This role supports the day‑to‑day running of the shop, maintaining high standards of customer service, stock management, visual merchandising, and volunteer engagement.
Benefits
- We put people first in all that we do, including our own team
- Wellbeing and resilience support with a dedicated team by your side
- Flexible and hybrid working for many roles
- A supportive and caring environment
- Opportunities to grow, develop and progress, with a culture of lifelong learning
Values
- We put the people who use our services at the heart of everything we do
- We are caring and compassionate
- We are personal and supportive in our approach
- We engage positively
- We are responsive
- We are driven to do better
- We are fair
- We are professional
- We work collaboratively
- We are accountable
Equal Opportunity
We positively encourage applications from all sections of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.
Safeguarding and Pre‑Employment Checks
We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: saintmichaelshospice.org/safeguarding-statement. We will need to complete satisfactory pre‑employment checks before appointing you. These include identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.
Bank Retail Support Assistant employer: Saint Michael's Hospice (North Yorkshire Hospice Care)
Contact Detail:
Saint Michael's Hospice (North Yorkshire Hospice Care) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Retail Support Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the banking sector. A personal recommendation can go a long way in landing that Retail Support Assistant role.
✨Tip Number 2
Be ready for a chat! When you apply through our website, make sure you're prepared for an informal conversation. Brush up on your customer service skills and think about how you can showcase your ability to engage positively with customers and volunteers.
✨Tip Number 3
Show your passion! During interviews or networking events, express why you want to work in retail support. Highlight your commitment to putting people first and your enthusiasm for maintaining high standards in customer service.
✨Tip Number 4
Follow up! After applying, don’t hesitate to send a friendly email to check on your application status. It shows your interest and keeps you on their radar. Plus, it’s a great way to demonstrate your accountability and professionalism!
We think you need these skills to ace Bank Retail Support Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Bank Retail Support Assistant. We want to see how you can contribute to our team and support our values!
Showcase Your Customer Service Skills: Since this role is all about maintaining high standards of customer service, be sure to include examples of how you've excelled in similar situations. We love hearing about your experiences and how you engage positively with customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what makes you a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Saint Michael's Hospice (North Yorkshire Hospice Care)
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Bank Retail Support Assistant. Familiarise yourself with customer service standards, stock management, and visual merchandising. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves engaging with volunteers and customers, be prepared to discuss your experience in building relationships. Share specific examples of how you've provided support or resolved issues in previous roles. This will demonstrate your caring and compassionate nature, which aligns with the company's values.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how the company supports its staff. This shows that you’re not just interested in the job, but also in how you can grow within the organisation.
✨Emphasise Flexibility and Adaptability
Given the flexible nature of the role, highlight your ability to adapt to different situations and locations. Share examples of times when you've successfully managed changing priorities or stepped into new roles. This will reassure them that you can handle the dynamic environment of the retail support assistant position.