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- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a global leader in sustainable construction with a supportive team.
- Benefits: Enjoy competitive pay, flexible working options, and a friendly office environment.
- Why this job: Make a real difference by connecting customers with innovative solutions.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diverse workplace with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
At Saint-Gobain Construction Chemicals UK & Ireland, we are looking for a Customer Service Representative to join our Customer Service team in Tamworth. This role plays a vital part in keeping our customers, sales teams and internal operations connected - delivering a smooth, accurate and reliable service every day.
This vacancy has arisen due to retirement, offering a great opportunity to join an experienced, supportive team at a time of growth. This is an office-based role based in Tamworth, with working hours Monday to Thursday 8:30am-5:00pm and Friday 8:30am-4:00pm.
Saint-Gobain Construction Chemicals is part of Saint-Gobain UK & Ireland - a global leader in light and sustainable construction. We supply innovative solutions to the construction industry and support projects of all sizes, including major infrastructure developments.
What we are looking for:
- Experience in a customer service or order processing role, with confidence handling calls and emails
- Strong attention to detail, particularly with pricing, inputting orders and delivery requirements
- Ability to prioritise and juggle multiple tasks in a fast-paced environment
- Confident communicator who builds positive relationships with customers and internal teams
- Comfortable using IT systems; SAP experience is desirable, but training will be provided
What you will be doing:
- Acting as the first point of contact for customer enquiries via phone and email
- Providing information on stock availability, lead times and pricing, and processing customer orders
- Liaising closely with Sales, Supply Chain, Transport and Planning to ensure accurate and timely deliveries
- Managing aftersales queries and supporting customers through to resolution
- Working with order books and systems (SAP and Salesforce) to support planning and prioritisation
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
At Saint-Gobain, we are always open to new ways of working. Everyone has different needs and commitments. We will happily discuss any need you might have for this role. Whilst we can’t promise to meet every request when we are recruiting, we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you.
Customer Service Representative in Tamworth employer: Saint Gobain
Contact Detail:
Saint Gobain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Tamworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Saint-Gobain and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences that highlight your attention to detail and ability to juggle multiple tasks. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative in Tamworth
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Customer Service Representative and how your experience aligns with that.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Highlight your relevant experience in customer service and any specific skills that match the role, like handling calls or using IT systems. We want to see how you can fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, make sure your written application reflects your communication style. Be clear, concise, and friendly – we love a positive vibe!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Saint Gobain
✨Know the Company Inside Out
Before your interview, take some time to research Saint-Gobain Construction Chemicals. Understand their values, products, and recent projects. This will not only show your interest but also help you tailor your answers to align with their mission of 'Making the World a Better Home'.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate effectively and build positive relationships, as this is crucial for the role of a Customer Service Representative.
✨Demonstrate Attention to Detail
Since the job requires strong attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to double-check orders or manage information, especially if you have experience with IT systems like SAP.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment, think of scenarios where you had to juggle multiple tasks. Be prepared to explain how you prioritised your workload and managed your time effectively. This will demonstrate your ability to thrive under pressure, which is key for this position.
