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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and processing orders.
- Company: Join a global leader in sustainable construction with a supportive team.
- Benefits: Enjoy flexible working hours, training opportunities, and a welcoming environment.
- Why this job: Make a real difference by connecting customers with innovative solutions.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diverse workplace with excellent career growth and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
At Saint-Gobain Construction Chemicals UK & Ireland, we are looking for a Customer Service Representative to join our Customer Service team in Tamworth. This role plays a vital part in keeping our customers, sales teams and internal operations connected - delivering a smooth, accurate and reliable service every day.
This vacancy has arisen due to retirement, offering a great opportunity to join an experienced, supportive team at a time of growth. This is an office-based role based in Tamworth, with working hours Monday to Thursday 8:30am-5:00pm and Friday 8:30am-4:00pm.
Saint-Gobain Construction Chemicals is part of Saint-Gobain UK & Ireland - a global leader in light and sustainable construction. We supply innovative solutions to the construction industry and support projects of all sizes, including major infrastructure developments.
What we’re looking for:
- Experience in a customer service or order processing role, with confidence handling calls and emails
- Strong attention to detail, particularly with pricing, inputting orders and delivery requirements
- Ability to prioritise and juggle multiple tasks in a fast-paced environment
- Confident communicator who builds positive relationships with customers and internal teams
- Comfortable using IT systems; SAP experience is desirable, but training will be provided
What you’ll be doing:
- Acting as the first point of contact for customer enquiries via phone and email
- Providing information on stock availability, lead times and pricing, and processing customer orders
- Liaising closely with Sales, Supply Chain, Transport and Planning to ensure accurate and timely deliveries
- Managing aftersales queries and supporting customers through to resolution
- Working with order books and systems (SAP and Salesforce) to support planning and prioritisation
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation.
At Saint-Gobain, we are always open to new ways of working. Everyone has different needs and commitments. We will happily discuss any need you might have for this role.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Customer Service Representative in Stafford employer: Saint-gobain
Contact Detail:
Saint-gobain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Stafford
✨Tip Number 1
Get to know the company! Research Saint-Gobain and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll need to be confident on calls and emails. Role-play with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Be ready to showcase your multitasking abilities. Think of examples from your past experiences where you've successfully juggled multiple tasks. This will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Saint-Gobain.
We think you need these skills to ace Customer Service Representative in Stafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in customer service, especially any relevant skills like handling calls and emails, as this will show us you’re a great fit for the team.
Show Off Your Attention to Detail: Since this role requires strong attention to detail, give examples in your application where you've successfully managed tasks that needed precision, like processing orders or managing delivery requirements. We love seeing how you’ve nailed it in the past!
Communicate Clearly: As a confident communicator, your written application should reflect that! Use clear and concise language, and don’t forget to showcase your ability to build positive relationships, as this is key in our customer service environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Saint-gobain
✨Know the Company Inside Out
Before your interview, take some time to research Saint-Gobain Construction Chemicals. Understand their products, values, and recent projects. This will not only show your interest but also help you tailor your answers to align with their mission of 'Making the World a Better Home'.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you successfully resolved issues or built strong relationships with customers. This will demonstrate your ability to handle enquiries effectively, which is crucial for this role.
✨Practice Your Communication Style
As a Customer Service Representative, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experience and answering common interview questions.
✨Be Ready to Discuss IT Systems
Familiarise yourself with the IT systems mentioned in the job description, like SAP and Salesforce. Even if you haven't used them before, showing a willingness to learn and adapt can set you apart. Mention any similar systems you've worked with to demonstrate your tech-savviness.
