At a Glance
- Tasks: Help customers resolve issues and ensure a positive experience every day.
- Company: Join Okarno, part of Saint-Gobain, a leader in sustainable construction.
- Benefits: Supportive training, collaborative culture, and opportunities for career growth.
- Other info: Flexible discussions welcome; we value diverse teams and perspectives.
- Why this job: Make a real impact by solving problems and building relationships.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
At Okarno, we're looking for a Customer Aftercare Specialist to join our Customer Experience team and help make sure our customers receive the support they need when things don't quite go to plan. Whether it's a damaged delivery, a product quality concern, or a service issue, you'll be there to investigate, keep customers informed, and drive things through to a positive resolution.
This is a great opportunity for someone who genuinely enjoys helping people, solving problems and building relationships. You'll work closely with a wide range of teams across the business, including Customer Service, Sales, Operations and Technical, giving you plenty of variety and the chance to make a real impact every day. This role has become available following an internal promotion, which is always something we're proud of. You'll receive support and training during the handover period and join a team that genuinely values collaboration, continuous improvement and putting customers first.
What we're looking for:
- Previous experience in customer service, customer experience, aftercare or complaints handling.
- Someone who enjoys finding solutions, stays calm under pressure and takes ownership of issues through to resolution.
- A confident communicator who enjoys building relationships and working with a variety of people across the business.
- Strong organisational skills, with the ability to manage multiple priorities and keep accurate records.
- A proactive and customer-focused approach, always looking for ways to improve the customer experience.
What you'll be doing:
- Managing customer complaints from initial enquiry through to resolution, ensuring customers are updated every step of the way.
- Investigating service, quality and delivery-related issues while working closely with colleagues across Operations, Sales, Customer Service and Technical teams.
- Maintaining accurate records within our complaints management systems and ensuring issues are resolved in a timely manner.
- Identifying recurring trends, sharing insights with the wider business and supporting continuous improvement initiatives.
- Supporting monthly reporting and customer review meetings, helping us understand performance and improve customer satisfaction.
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We understand that diverse teams make better decisions, create better ideas and build stronger businesses. Whoever you are, you can expect a warm welcome with us.
At Saint-Gobain, we're always open to conversations about flexibility. Whilst this role is fully office-based due to the collaborative nature of the work and investigations involved, we'll always listen to individual circumstances and discuss what may be possible.
If you're someone who loves solving problems, enjoys helping customers and takes pride in seeing things through to a successful outcome, we'd love to hear from you.
Customer Aftercare Specialist in Ruddington employer: Saint Gobain
Saint-Gobain Construction Chemicals UK & Ireland is an exceptional employer, offering a dynamic work culture that prioritises flexibility and inclusivity. As a Specification Manager in the North, you'll benefit from a supportive team environment, ample opportunities for professional growth, and the chance to make a tangible impact on infrastructure projects across the region. With a commitment to sustainability and innovation, you'll be part of a company that values your unique contributions and fosters a collaborative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Aftercare Specialist in Ruddington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Saint Gobain. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Saint Gobain before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Aftercare Specialist in Ruddington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Saint Gobain:Your cover letter is your chance to shine! Tell us why you want to work at Saint Gobain specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Saint Gobain!
How to prepare for a job interview at Saint Gobain
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
