At a Glance
- Tasks: Engage with customers via phone and email, providing tailored solutions and processing orders.
- Company: Join a top global employer focused on sustainable construction and customer satisfaction.
- Benefits: Flexible hybrid working model, learning opportunities, and a supportive team environment.
- Other info: Diverse and inclusive workplace with excellent career development prospects.
- Why this job: Be the heartbeat of our business, making a real impact on customer experiences.
- Qualifications: Great communication skills, initiative, and a willingness to learn.
The predicted salary is between 22000 - 28000 £ per year.
We are currently recruiting 2 x Customer Service Advisors to join our central team based in Kirkby Thore on a 12-month fixed-term contract, covering maternity leave. We want our customers to be as valued and appreciated as our colleagues are, so we’re looking for people who can bring their personality and experience to the role and be a great ambassador for our business.
As the Customer Service Advisor, you are the heartbeat of our business and unite us with our customers. You bring our products to life and create solutions by putting yourself in the customer’s shoes and investing time to know their business. SGIS are part of Saint-Gobain UK & Ireland and create high performance drylining and insulation solutions that take care of people and the planet. We can offer a flexible hybrid working model on successful completion of training.
What we’re looking for:
- Great communication and effective listening
- The initiative to think of creative solutions
- You’ll be able to use systems and technology and be able to pick up new software
- Good attention to detail
- Able to prioritise tasks and get to the most important bits first
- Identify the changing needs of the business and our customers
What you’ll be doing:
- Speaking to our customers via phone and email to assess their needs, giving guidance to assure they get the right product for their project when they need it.
- Using our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way.
- Replying to customer enquiries, processing orders and contacting customers across multiple businesses using a variety of communication methods.
- Checking the accuracy of orders to minimise the number of credits and customer issues/complaints.
- Contributing to a continuous improvement culture, identifying opportunities and generating ideas to improve our service.
- Gathering customer insight through the strong relationships you build.
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing. At Saint-Gobain, we’re always open to new ways of working as we know everyone’s circumstances are different. Our standard working hours are 08:00 - 17:00, Monday to Friday, but we’re open to flexible working arrangements - whether that’s adjusted hours or job-sharing. Let’s talk about what works for you.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We can’t wait to start our journey with you.
Customer Service Advisor in Penrith employer: Saint Gobain
At Saint-Gobain Shared Services, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. As a Graduate Business Controls Assistant in East Leake, you'll benefit from hybrid working arrangements, gain invaluable experience in financial services, and have access to numerous growth opportunities within a global leader in sustainable construction. Our commitment to employee development and flexibility ensures that you can thrive both personally and professionally while contributing to meaningful projects that make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Penrith
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Saint Gobain.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Saint Gobain. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Penrith
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Saint Gobain.
How to prepare for a job interview at Saint Gobain
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Saint Gobain's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Saint Gobain offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
