At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for colleagues.
- Company: Join a leading company committed to sustainability and innovation.
- Benefits: Enjoy staff discounts, hybrid working, and a supportive team environment.
- Other info: Flexible working options and a diverse, inclusive workplace await you.
- Why this job: Kickstart your IT career while making a real difference in people's work lives.
- Qualifications: Passion for customer service; experience in IT support or recent IT graduates welcome.
The predicted salary is between 40000 - 45000 £ per year.
At Saint-Gobain Digital & IT, we're looking for a Service Desk Analyst to join our Service Desk team, delivering outstanding IT support to colleagues across Saint-Gobain UK & Ireland. If you're passionate about delivering excellent customer service and enjoy solving problems, we'd love to hear from you. Whether you already have experience working in a Service Desk or IT support environment, or you're a recent graduate looking to start your career in IT, this is a fantastic opportunity to develop your skills within a supportive and collaborative team. You'll receive the training and support you need to build a rewarding career while helping colleagues resolve their technical issues quickly and effectively.
Saint-Gobain Digital supports businesses across the UK & Ireland by delivering innovative technology solutions that enable our colleagues to work smarter every day. As part of Saint-Gobain UK & Ireland, we're committed to using technology to help achieve our purpose of Making the World a Better Home. This is a permanent role working 36.25 hours per week, based in East Leake, Loughborough, on a hybrid basis.
What we're looking for:
- A passion for delivering exceptional customer service and helping people solve problems.
- Experience in a Service Desk, IT support or customer-facing role, or a recent IT graduate eager to begin a career in technical support.
- Good knowledge of Windows, Microsoft 365 and basic hardware troubleshooting, or the willingness and aptitude to learn.
- Strong communication, organisation and problem-solving skills, with the ability to manage a busy workload.
- Experience using an IT ticketing or Service Management system is advantageous but not essential.
What you will be doing:
- Acting as the first point of contact for IT support requests from colleagues across Saint-Gobain UK & Ireland.
- Logging, prioritising and resolving incidents and service requests in line with agreed service levels.
- Providing friendly, professional and customer-focused support through a variety of communication channels.
- Troubleshooting software, hardware and application issues, resolving as many queries as possible at the first point of contact.
- Working closely with colleagues across the wider IT team to ensure issues are resolved efficiently and customers are kept informed throughout.
Staff discounts across Saint-Gobain brands.
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of "Making the World a Better Home." We play a part in improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be, but also enables better decision-making and innovation. Whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments, and we'll happily discuss any flexibility you may need for this role. If your skills and experience match what we're looking for, we'll be in touch to discuss your experience and get to know you better. We look forward to hearing from you.
Service Desk Analyst in Loughborough employer: Saint Gobain
At Saint-Gobain Digital & IT, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that fosters personal and professional growth. As a Service Desk Analyst based in East Leake, Loughborough, you'll benefit from comprehensive training, flexible working arrangements, and the opportunity to make a meaningful impact by helping colleagues resolve their technical issues. Join us in our mission of 'Making the World a Better Home' while enjoying staff discounts and a diverse workplace that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Loughborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Saint Gobain. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Saint Gobain before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Saint Gobain:Your cover letter is your chance to shine! Tell us why you want to work at Saint Gobain specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Saint Gobain!
How to prepare for a job interview at Saint Gobain
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
