At a Glance
- Tasks: Engage with customers via phone and email, providing tailored solutions and processing orders.
- Company: Join a top global employer focused on sustainable construction and customer satisfaction.
- Benefits: Flexible working hours, private healthcare, subsidised meals, and excellent career development opportunities.
- Other info: Inclusive workplace with a focus on diversity and continuous improvement.
- Why this job: Be the heartbeat of our business, making a real difference for customers every day.
- Qualifications: Great communication skills and a positive attitude; experience is a bonus but not essential.
The predicted salary is between 10 - 13 £ per hour.
We are currently hiring Part-Time Customer Service Advisors for our central team based in East Leake, near Loughborough, to work 20 hours a week. We have two opportunities available: 8am - 12pm and 1pm - 5pm.
We want our customers to be as valued and appreciated as our colleagues are, so we are looking for people who can bring their personality and experience to the role and be a great ambassador for our business. As the Customer Service Advisor, you are the heartbeat of our business and unite us with our customers, bringing our products to life and creating solutions by putting yourself in the customers' shoes and investing time to know their business.
SGIS are part of Saint-Gobain UK & Ireland and create high-performance drylining and insulation solutions that take care of people and the planet. We can offer a flexible hybrid working model on successful completion of training. We are an accessible office and have some fantastic facilities including a subsidised restaurant, free car-parking, excellent public service links, a faith room, and a whole host of benefits including access to private healthcare and wellbeing services.
What we are looking for:
- People who are happy to go the extra mile for our customers.
- Great communication and effective listening.
- The initiative to think of creative solutions.
- Ability to use systems and technology and pick up new software.
- Good attention to detail.
- Able to prioritise tasks and focus on the most important aspects first.
- Ability to identify the changing needs of the business and our customers.
What you will be doing:
- Speaking to our customers via phone and email to assess their needs, giving guidance to ensure they get the right product for their project when they need it.
- Using our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way.
- As you get to grips with the role, you will be able to specialise in other areas such as bespoke, exports or account management where you will further develop your knowledge.
- Replying to customer enquiries, processing orders and contacting customers across multiple businesses using a variety of communication methods.
- Checking the accuracy of orders to minimise the number of credits and customer issues/complaints.
- Contributing to a continuous improvement culture, identifying opportunities and generating ideas to improve our service.
- Gathering customer insight through the strong relationships you build.
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
At Saint-Gobain, we are always open to new ways of working. Everyone has different needs and commitments. We will happily discuss any need you might have for this role. If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We look forward to hearing from you!
Customer Service Advisor in Loughborough employer: Saint Gobain
Saint-Gobain Construction Chemicals UK & Ireland is an exceptional employer, offering a dynamic work culture that prioritises flexibility and inclusivity. As a Specification Manager in the North, you'll benefit from a supportive team environment, ample opportunities for professional growth, and the chance to make a tangible impact on infrastructure projects across the region. With a commitment to sustainability and innovation, you'll be part of a company that values your unique contributions and fosters a collaborative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Loughborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SGIS and Saint-Gobain. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at listening and responding. Try role-playing with a friend or family member to get comfortable with common customer scenarios. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your personality! Don’t be afraid to let your unique self shine during the interview. They’re looking for people who can bring their personality to the role, so share your experiences and how you can contribute to creating a great customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. So, don’t hesitate – hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Advisor in Loughborough
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share experiences that highlight your communication skills and how you connect with customers.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight relevant experiences and skills that match what we’re looking for, like effective listening and problem-solving abilities.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure your application is well-structured and free of errors. This shows us you can prioritise tasks effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Saint Gobain
✨Know the Company
Before your interview, take some time to research SGIS and Saint-Gobain. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Be ready to demonstrate your effective listening skills during the interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about potential challenges you might face in the role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Highlight Your Problem-Solving Abilities
The job requires creative solutions and attention to detail. Prepare to discuss times when you've identified problems and implemented solutions. Show that you can think on your feet and adapt to changing needs, which is crucial for this role.
