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- Tasks: Be the friendly voice for customers, handling enquiries and processing orders.
- Company: Join a global leader in sustainable construction with a supportive team.
- Benefits: Flexible working hours, training provided, and a welcoming workplace culture.
- Why this job: Make a real difference by connecting customers with innovative solutions.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diverse and inclusive environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
At Saint-Gobain Construction Chemicals UK & Ireland, we are looking for a Customer Service Representative to join our Customer Service team in Tamworth. This role plays a vital part in keeping our customers, sales teams and internal operations connected - delivering a smooth, accurate and reliable service every day. This vacancy has arisen due to retirement, offering a great opportunity to join an experienced, supportive team at a time of growth. This is an office-based role based in Tamworth, with working hours Monday to Thursday 8:30am-5:00pm and Friday 8:30am-4:00pm.
What we are looking for:
- Experience in a customer service or order processing role, with confidence handling calls and emails
- Strong attention to detail, particularly with pricing, inputting orders and delivery requirements
- Ability to prioritise and juggle multiple tasks in a fast-paced environment
- Confident communicator who builds positive relationships with customers and internal teams
- Comfortable using IT systems; SAP experience is desirable, but training will be provided
What you will be doing:
- Acting as the first point of contact for customer enquiries via phone and email
- Providing information on stock availability, lead times and pricing, and processing customer orders
- Liaising closely with Sales, Supply Chain, Transport and Planning to ensure accurate and timely deliveries
- Managing aftersales queries and supporting customers through to resolution
- Working with order books and systems (SAP and Salesforce) to support planning and prioritisation
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
At Saint-Gobain, we are always open to new ways of working. Everyone has different needs and commitments. We will happily discuss any need you might have for this role. Whilst we cannot promise to meet every request when we are recruiting, we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Customer Service Representative in Fazeley employer: Saint-gobain
Contact Detail:
Saint-gobain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Fazeley
✨Tip Number 1
Get to know the company! Research Saint-Gobain and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer enquiries, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Prepare for the interview by thinking about examples from your past experience that showcase your attention to detail and ability to juggle multiple tasks. We want to hear how you've handled similar situations before!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at Saint-Gobain.
We think you need these skills to ace Customer Service Representative in Fazeley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and order processing. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: As a Customer Service Representative, you'll be the first point of contact for our customers. Use your application to demonstrate your confident communication style and ability to build positive relationships. A friendly tone goes a long way!
Attention to Detail is Key: We’re all about accuracy here at Saint-Gobain. When filling out your application, pay close attention to detail, especially when it comes to pricing and order inputting. It’s a great way to show us you understand the importance of precision in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Saint-gobain
✨Know the Company Inside Out
Before your interview, take some time to research Saint-Gobain Construction Chemicals. Understand their products, values, and recent projects. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate effectively and build positive relationships, as this is crucial for the role.
✨Demonstrate Attention to Detail
Since the role requires accuracy in pricing and order processing, be ready to discuss how you ensure attention to detail in your work. You might even want to mention any tools or methods you use to stay organised and error-free.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
