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- Tasks: Engage with customers via phone and email, providing tailored solutions and processing orders.
- Company: Join a Top Global Employer committed to sustainability and innovation.
- Benefits: Flexible hybrid working, subsidised meals, free parking, private healthcare, and wellbeing services.
- Why this job: Be the heartbeat of our business, making a real difference for customers every day.
- Qualifications: Great communication skills, creativity, attention to detail, and a willingness to learn.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
We are currently hiring Customer Service Advisors for our central team based in East Leake, near Loughborough. We want our customers to be as valued and appreciated as our colleagues are, so we are looking for people who can bring their personality and experience to the role and be a great ambassador for our business.
As the Customer Service Advisor, you are the heartbeat of our business and unite us with our customers. You bring our products to life and create solutions by putting yourself in the customers' shoes and investing time to know their business.
We can offer a flexible hybrid working model on successful completion of training. We are an accessible office and have some fantastic facilities including a subsidised restaurant, free car-parking, excellent public service links, a faith room, and a whole host of benefits including access to private healthcare and wellbeing services.
What we are looking for:
- Great communication and effective listening
- The initiative to think of creative solutions
- Ability to use systems and technology and pick up new software
- Good attention to detail
- Able to prioritise tasks and focus on the most important aspects
- Identify the changing needs of the business and our customers
What you will be doing:
- Speaking to our customers via phone and email to assess their needs, giving guidance to assure they get the right product for their project when they need it.
- Using our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way.
- As you get to grips with the role, you will be able to specialise in other areas such as bespoke, exports or account management where you will further develop your knowledge.
- Replying to customer enquiries, processing orders and contacting customers across multiple businesses using a variety of communication methods.
- Checking the accuracy of orders to minimise the number of credits and customer issues/complaints.
- Contributing to a continuous improvement culture, identifying opportunities and generating ideas to improve our service.
- Gathering customer insight through the strong relationships you build.
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation.
Our standard working hours are 08:00 - 17:00, Monday to Friday, but we are open to flexible working arrangements - whether that is adjusted hours or job-sharing. If you match our criteria, we will be in touch to discuss your experience and more about you as a person.
Customer Service Advisor in East Leake employer: Saint-gobain
Contact Detail:
Saint-gobain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in East Leake
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SGIS and Saint-Gobain. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at listening and responding. Try role-playing with a friend or family member to get comfortable with common customer scenarios. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your personality! Don’t be afraid to let your true self shine during the interview. They want someone who can bring their unique flair to the role. Share your experiences and how they’ve shaped your approach to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. So, don’t wait around – get your application in and let’s make this happen!
We think you need these skills to ace Customer Service Advisor in East Leake
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can connect with our customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Think about how your background aligns with the role of a Customer Service Advisor and how you can bring value to our team.
Show Your Passion for Customer Service: We’re looking for people who genuinely care about helping others. In your application, share examples of how you've gone the extra mile for customers in the past. This will help us see your commitment to providing excellent service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Saint-gobain
✨Know the Company
Before your interview, take some time to research SGIS and Saint-Gobain. Understand their values, products, and what makes them a Top Global Employer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've gone the extra mile for someone. This will demonstrate your commitment to customer satisfaction and your ability to build strong relationships.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This will not only help you provide better answers but also reflect the effective listening skills that are crucial for the role.
✨Be Ready to Problem-Solve
Think of a few scenarios where you had to come up with creative solutions to customer issues. Be prepared to discuss these during the interview. This will highlight your initiative and ability to adapt to changing needs, which is exactly what they’re looking for.
