Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Elevate customer interactions and manage the entire sales cycle with a proactive approach.
- Company: Join Glassolutions, part of Saint-Gobain, a leader in sustainable construction.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a genuine desire to understand customers.
- Other info: Dynamic environment with a focus on innovation and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle - from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints.
What we are looking for:
- Strong communication skills to harvest business relationships
- High levels of initiative to think of creative solutions
- Digital navigation to switch between systems
- High attention to detail to get it right first time
- Able to prioritise tasks and get to the most important bits first
- A genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around.
What you will be doing:
- This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support.
- Maintain sales volume from existing customers by offering alternative products to ensure we fulfil orders and keep customers satisfied.
- Maintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency.
- Act as the customer advocate within the business, representing their needs and concerns.
- Communicate proactively with customers to provide updates regarding service and to resolve issues, ensuring satisfaction.
- Data entry and management of order processing, remakes and order management of cash sales according to company policy.
- Price enquiries, complaints, and any service issues to ensure smooth resolution.
- Full aftersales support of investigation and processing of credit notes, order tracking, complaints and any service issues to ensure smooth swift resolution.
- Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively.
- Understand branch and regional capabilities to set accurate expectations with customers.
- Use digital tools and internal systems (e.g., CRM, Service cloud, SharePoint) for managing customer and sales data, and assist with related administrative tasks.
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing. At Saint-Gobain, we are always open to new ways of working. Our standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday - though if you need some flexibility, we will happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you.
Customer Experience Co-ordinator employer: Saint-gobain
Contact Detail:
Saint-gobain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research Glassolutions and Saint-Gobain, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common customer scenarios with a friend. This will help you feel more confident when discussing how you can elevate customer interactions.
✨Tip Number 3
Show off your initiative! Think of creative solutions to potential customer issues and be ready to share them during interviews. This will demonstrate your proactive approach and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable navigating digital tools, which is a big plus for this role.
We think you need these skills to ace Customer Experience Co-ordinator
Some tips for your application 🫡
Show Your Communication Skills: Since strong communication is key for this role, make sure to highlight your ability to connect with customers. Use examples from your past experiences where you’ve successfully managed customer interactions or resolved issues.
Be Detail-Oriented: Attention to detail is crucial in ensuring everything runs smoothly. When writing your application, mention specific instances where your attention to detail made a difference, whether in data entry or managing customer queries.
Demonstrate Initiative: We love candidates who can think outside the box! Share examples of how you've taken the initiative in previous roles to solve problems or improve processes. This shows us you’re proactive and ready to tackle challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Saint-gobain
✨Know the Customer Journey
Familiarise yourself with the entire customer journey, from initial enquiries to after-sales support. Understanding this process will help you demonstrate your ability to manage and elevate customer interactions effectively during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers in the past. Highlight your ability to resolve issues and maintain relationships, as strong communication is key for this role.
✨Demonstrate Initiative and Problem-Solving
Think of creative solutions you've implemented in previous roles. Be ready to discuss how you took the initiative to improve processes or resolve customer complaints, showcasing your proactive approach.
✨Get Comfortable with Digital Tools
Brush up on your knowledge of digital tools and systems like CRM and order management software. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
