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- Tasks: Manage customer aftercare, providing technical support and solutions for product-related issues.
- Company: Join Saint-Gobain, a leader in sustainable construction with a focus on innovation.
- Benefits: Flexible working options, inclusive culture, and opportunities for personal growth.
- Why this job: Be the go-to expert for customers and make a real difference in their experience.
- Qualifications: Experience in technical advice and complaint management, with a passion for customer support.
- Other info: Dynamic team environment with a commitment to diversity and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
At Saint-Gobain Exterior Solutions, we are looking for an Aftercare Manager to join our Technical team, helping customers recognise us as a trusted technical expert and primary point of accountability for product-related aftercare. This is to ensure a consistent, professional and market-leading aftercare service that supports customers, protects the brand and aligns with the Saint-Gobain Exterior Solutions standards. It will oversee the management of customer complaints, providing technical support and representing the business within relevant trade bodies. This is a full-time role based at either our Flitwick or Telford offices.
What we are looking for:
- Understanding of the construction market and the building regulations
- Experienced in providing technical advice, complaint management or aftercare roles
- Technical understanding and ability to understand Product Data Sheets and able to articulate to customers and internal stakeholders
- Passion for customer support and possess a customer-centric mindset
What you will be doing:
- Own the full lifecycle of product-related complaints, ensuring timely, professional and commercially responsible solutions
- Provide accurate and market-leading technical advice to inform customers on how the SGES products/systems should be installed in determining root cause of claims
- Support daily management of the technical hotline and technical inbox, ensuring consistent, high-quality technical advice
- Provide recommendations and insights to the business to support continuous improvement
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
At Saint-Gobain, we are always open to new ways of working. Everyone has different needs and commitments. We will happily discuss any need you might have for this role. Whilst we cannot promise to meet every request when we are recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you.
Aftercare Manager in Bedford employer: Saint-gobain
Contact Detail:
Saint-gobain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager in Bedford
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work at Saint-Gobain. A friendly chat can open doors and give you insider info about the Aftercare Manager role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience with technical advice and complaint management during interviews. Use specific examples to demonstrate how you've tackled similar challenges in the past.
✨Tip Number 3
Be customer-centric! Highlight your passion for customer support in conversations. Share stories that showcase your ability to provide top-notch aftercare and how you’ve made a difference for clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Saint-Gobain team and contributing to our mission.
We think you need these skills to ace Aftercare Manager in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Aftercare Manager role. Highlight your experience in technical advice and complaint management, and don’t forget to mention your understanding of the construction market!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer support and how you align with Saint-Gobain's values. Be genuine and let your personality come through.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've provided technical support or managed complaints. Use specific examples to demonstrate your skills and how they relate to the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Aftercare Manager position. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Saint-gobain
✨Know Your Stuff
Make sure you brush up on your understanding of the construction market and building regulations. Familiarise yourself with common product-related complaints and how to address them, as this will show that you're ready to provide the technical advice they need.
✨Showcase Your Customer-Centric Mindset
During the interview, highlight your passion for customer support. Share specific examples of how you've successfully managed customer complaints in the past, demonstrating your ability to provide timely and professional solutions.
✨Be Prepared to Discuss Technical Details
Since the role involves articulating technical information, be ready to discuss Product Data Sheets and how you would explain these to customers and internal stakeholders. Practice explaining complex concepts in simple terms to showcase your communication skills.
✨Emphasise Continuous Improvement
Saint-Gobain values innovation and improvement, so come prepared with ideas or insights on how you could contribute to enhancing their aftercare service. This shows that you're not just looking to fill a role, but are genuinely interested in making a positive impact.
