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- Tasks: Manage customer aftercare, providing technical support and solutions for product-related issues.
- Company: Join Saint-Gobain, a leader in sustainable construction with a focus on innovation.
- Benefits: Flexible working options, inclusive culture, and opportunities for personal growth.
- Why this job: Be the go-to expert, making a real difference in customer satisfaction and brand reputation.
- Qualifications: Experience in construction, technical advice, and a passion for customer support.
- Other info: Dynamic team environment with a commitment to diversity and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
At Saint-Gobain Exterior Solutions, we are looking for an Aftercare Manager to join our Technical team, helping customers recognise us as a trusted technical expert and primary point of accountability for product-related aftercare. This is to ensure a consistent, professional and market-leading aftercare service that supports customers, protects the brand and aligns with the Saint-Gobain Exterior Solutions standards. It will oversee the management of customer complaints, providing technical support and representing the business within relevant trade bodies. This is a full-time role based at either our Flitwick or Telford offices.
What we are looking for:
- Understanding of the construction market and the building regulations
- Experienced in providing technical advice, complaint management or aftercare roles
- Technical understanding and ability to understand Product Data Sheets and able to articulate to customers and internal stakeholders
- Passion for customer support and possess a customer-centric mindset
What you will be doing:
- Own the full lifecycle of product-related complaints, ensuring timely, professional and commercially responsible solutions
- Provide accurate and market leading technical advice to inform customers on how the SGES products/systems should be installed in determining root cause of claims
- Support daily management of the technical hotline and technical inbox, ensuring consistent, high-quality technical advice
- Provide recommendations and insights to the business to support continuous improvement
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
At Saint-Gobain, we are always open to new ways of working. Everyone has different needs and commitments. We will happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we are recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Aftercare Manager employer: Saint-gobain
Contact Detail:
Saint-gobain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work at Saint-Gobain. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss building regulations and product data sheets confidently. We want to see that you’re not just passionate but also knowledgeable!
✨Tip Number 3
Show off your customer-centric mindset! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will resonate well with the team at Saint-Gobain.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Saint-Gobain.
We think you need these skills to ace Aftercare Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Aftercare Manager role. Highlight your experience in technical advice and complaint management, and don’t forget to mention your understanding of the construction market!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer support and how you align with Saint-Gobain's values. Be genuine and let your personality come through.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've provided technical support or managed complaints. Use specific examples to demonstrate your skills and how they relate to the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Saint-gobain
✨Know Your Stuff
Make sure you brush up on your understanding of the construction market and building regulations. Familiarise yourself with common product-related complaints and how to address them. This will show that you’re not just a candidate, but a knowledgeable expert ready to tackle challenges.
✨Showcase Your Customer-Centric Mindset
During the interview, share specific examples of how you've provided exceptional customer support in the past. Highlight your passion for helping customers and how you’ve turned complaints into opportunities for improvement. This will resonate well with their focus on customer satisfaction.
✨Prepare for Technical Questions
Expect questions about technical advice and complaint management. Be ready to discuss how you would handle specific scenarios involving product data sheets or customer queries. Practising these responses can help you articulate your thoughts clearly and confidently.
✨Demonstrate Continuous Improvement Mindset
Saint-Gobain values innovation and improvement, so be prepared to discuss how you’ve contributed to process enhancements in previous roles. Share insights or recommendations you’ve made that led to better outcomes, showing that you’re proactive and forward-thinking.
