Service Desk Delivery Manager

Direct message the job poster from Saint-Gobain UK & Ireland Helping Directors & Leaders to build their Engineering & IT/Digital teams within Engineering & Manufacturing | Fuelled by Tea ️| Engineering |… Join Our Team as a Service Delivery Manager! Are you ready to take the lead in delivering exceptional IT support and making a real difference in the world of service management? If you have a passion for technology, a knack for problem-solving, and a desire to create amazing customer experiences, we want you on our team! The Role: This role sits within Saint Gobain professional services part of the IT & Digital team. Based in East Leake with occasional travel to customer sites. We believe that technology should empower people, not hinder them. Our vibrant team provides top-notch IT support and ensures our users have the best experience possible. We pride ourselves on our collaborative spirit and innovative approach to service delivery. What You’ll Do: As the Service Delivery Manager (SDM) for our Service Desk, you will be the heartbeat of our IT support operations! Your mission will be to oversee all services and staff associated with the first line of IT support. Here’s what you can look forward to: Lead the Charge: Manage and inspire our Service Desk team to provide outstanding support and service to our end users. Process Innovator: Develop and refine user-facing processes that make IT support seamless and enjoyable for everyone. Quality Champion: Maintain high standards in every interaction between our users and the IT Service Desk, ensuring a smooth and efficient service experience. SLA Superhero: Ensure SLAs are met or exceeded by the teams and implement service delivery plans where SLAs fall below expected levels. Asset Management Advocate: Ensure that Asset Management processes are in place to keep the Configuration Management Database (CMDB) up to date, ensuring data accuracy and effective use throughout the ITSM system (ServiceNow) at various stages of the ITIL Service lifecycle. Communication Maestro: Act as a key player in managing communication channels and minimizing disruptions, ensuring that our services are always aligned with agreed service levels. Who You’ll need: A strong background in service management, ideally in an IT support environment. Excellent leadership and team management skills. A passion for enhancing user experiences and streamlining processes. Great communication abilities to engage with both technical and non-technical stakeholders. Why Join Us? Dynamic Environment: Work in a lively and supportive atmosphere where your ideas are valued. Work-Life Balance: Enjoy a flexible working environment with occasional travel that keeps things interesting! Great Benefits: Competitive salary + Car + Bonus as well as other health and well-being benefits. Are you ready to be a driving force in our IT service delivery? If you’re excited about leading a team and making a positive impact, we want to hear from you! About Us: As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries: Manufacturing, IT Services and IT Consulting, and Engineering Services #J-18808-Ljbffr