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- Tasks: Elevate customer interactions and manage the entire sales cycle with a proactive approach.
- Company: Join Glassolutions, part of Saint-Gobain, a leader in sustainable construction.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact by advocating for customers and enhancing their experience.
- Qualifications: Strong communication skills and a genuine desire to satisfy customers.
- Other info: Dynamic environment with a focus on innovation and teamwork.
The predicted salary is between 28800 - 48000 £ per year.
As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle—from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints.
What we’re looking for:
- Strong communication skills to harvest business relationships
- High levels of initiative to think of creative solutions
- Digital navigation to switch between systems
- High attention to detail to get it right first time
- Able to prioritise tasks and get to the most important bits first
- A genuine desire to understand and satisfy customers – continuously taking and sharing their perspective with all around.
What you will be doing:
- This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support.
- Maintain sales volume from existing customers by offering alternative products to ensure we fulfil orders and keep customers satisfied.
- Maintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency.
- Act as the customer advocate within the business, representing their needs and concerns.
- Communicate proactively with customers to provide updates regarding service and to resolve issues, ensuring satisfaction.
- Data entry and management of order processing, remakes and order management of cash sales accordingly to company policy.
- Full aftersales support of investigation and processing of credit notes, order tracking, complaints and any service issues to ensure smooth swift resolution.
- Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively.
- Understand branch and regional capabilities to set accurate expectations with customers.
- Use digital tools and internal systems (e.g., CRM, Service cloud, SharePoint) for managing customer and sales data, and assist with related administrative tasks.
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
Our standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday – though if you need some flexibility, we’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you.
Customer Experience Coordinator in Elland employer: Saint-Gobain UK & Ireland
Contact Detail:
Saint-Gobain UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Elland
✨Tip Number 1
Get to know the company inside out! Research Glassolutions and Saint-Gobain, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing scenarios with friends or family. This will help you feel more confident when discussing how you can elevate customer experiences.
✨Tip Number 3
Show off your initiative! Think of creative solutions to common customer issues and be ready to share them during interviews. This will demonstrate your proactive approach and ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable navigating digital tools, which is a big plus for this role.
We think you need these skills to ace Customer Experience Coordinator in Elland
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Experience Coordinator role. Highlight your strong communication skills and any relevant experience that shows you can handle customer interactions like a pro. We love seeing how you connect your background to what we do!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for typos and ensure your information is accurate. We value high attention to detail, so showing this in your application will definitely catch our eye!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just like we like it!
How to prepare for a job interview at Saint-Gobain UK & Ireland
✨Know the Company Inside Out
Before your interview, take some time to research Glassolutions and Saint-Gobain. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, strong communication is key. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved complaints or built relationships, and be ready to share these stories during your interview.
✨Demonstrate Your Problem-Solving Abilities
The role requires high levels of initiative and creative solutions. Be prepared to discuss specific instances where you identified a problem and came up with an innovative solution. This will highlight your ability to think on your feet and prioritise tasks effectively.
✨Familiarise Yourself with Digital Tools
Since the job involves using various digital tools and systems, brush up on your knowledge of CRM systems, order management software, and any other relevant platforms. Mentioning your comfort with these tools can give you an edge and show that you're ready to hit the ground running.
